[Media Rewards] The app won’t stay open

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Sally Rawson
1 year ago In Media Rewards
The app won’t stay open

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Pierre

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1 year ago

To resolve the issue of the Media Rewards app not staying open on your iPhone, follow these steps:

1. Force Quit the App:
- Double-click the Home button or swipe up from the bottom of the screen (if using iPhone X or later) to access the app switcher.
- Locate the Media Rewards app and swipe it up to close it completely.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off and wait a few seconds.
- Turn your iPhone back on by pressing and holding the side button until the Apple logo appears.

3. Update the App:
- Open the App Store.
- Tap on your profile icon at the top right corner.
- Scroll down to see if an update is available for the Media Rewards app. If so, tap "Update."

4. Check for iOS Updates:
- Open the Settings app.
- Go to General > Software Update.
- If an update is available, tap "Download and Install."

5. Reinstall the App:
- Long press the Media Rewards app icon until options appear.
- Tap "Remove App," then confirm by tapping "Delete App" to uninstall it.
- Open the App Store and search for Media Rewards to reinstall it.

6. Check App Permissions:
- Go to Settings > Privacy.
- Ensure the necessary permissions (like notifications, location, etc.) for Media Rewards are enabled.

7. Contact Support:
- If the problem persists, consider reaching out to Media Rewards customer support for further assistance.

Following these steps should help stabilize the Media Rewards app and keep it operational on your iPhone. If issues continue, there may be an underlying bug that requires a future update from the developers. - learn more

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