To resolve the issue of the Media Rewards app not loading and disappearing upon tapping, follow these steps:

Restart Your Device

1. Press and hold the Power button of your iPhone until the power-off slider appears.
2. Drag the slider to turn your device off.
3. After the device is completely off, press and hold the Power button again until you see the Apple logo.

Force Close the App

1. Open the app switcher by swiping up from the bottom of the screen and pausing in the middle (or double-click the Home button if you have an older model).
2. Locate the Media Rewards app in the app switcher.
3. Swipe up on the app to force close it.

Check for App Updates

1. Open the App Store on your iPhone.
2. Tap on your profile icon in the top right corner.
3. Scroll down to see pending updates; if the Media Rewards app is listed, press the "Update" button next to it.

Reinstall the App

1. Locate the Media Rewards app on your home screen.
2. Press and hold the app icon until a menu appears.
3. Tap "Remove App," then confirm by selecting "Delete App."
4. Open the App Store, search for "Media Rewards," and reinstall the app by tapping the "Get" button.

Clear Cache and Data (if applicable)

While iOS does not allow direct access to clear cache like Android, deleting and reinstalling the app achieves similar results. Follow the steps in the "Reinstall the App" section, as this will clear any corrupted data the app may be referencing.

Check Internet Connection

1. Ensure you have a stable internet connection by checking your Wi-Fi or cellular data.
2. You can switch between Wi-Fi and cellular or reset your router if needed.

Contact Support

If the above steps do not resolve the issue, contact Media Rewards support through the app's in-app chat feature or email them at [email protected] - learn more.

These steps should help address the problem of the Media Rewards app not loading properly.