[Video Lite] After update app is not working at all, can’t even turn on

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Vilma
1 year ago In Video Lite
After update app is not working at all, can’t even turn on

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Emily Roberts

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1 year ago

Hi there! I’m sorry to hear that you’re having trouble with the Video Lite app after the update. I’d like to help you get this sorted out quickly.

First, can you share a bit more information? Are you experiencing a crash as soon as you try to open the app, or does it just not launch at all? Also, have you tried any troubleshooting steps so far, like restarting your iPhone or reinstalling the app?

Let me know, and we can go from there!

V
Vilma
1 year ago

Not launch at all, I’ve restarted phone, deleted and downloaded again the app, and still not working

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thanks for the details! Since you've already restarted your iPhone and deleted and redownloaded the app, let's try a few more steps to see if we can get Video Lite up and running again.

1. Check for iOS Updates: Sometimes, having the latest iOS version can resolve app issues. Go to Settings > General > Software Update and check if there's an update available. If there is, update your device.

2. Reset Settings: You can try resetting all settings on your iPhone. This action won't delete your data, but it will reset system settings like Wi-Fi passwords and wallpaper. To do this, go to Settings > General > Reset > Reset All Settings.

3. Check App Permissions: Ensure that Video Lite has the necessary permissions enabled. Go to Settings > Privacy and look for any settings related to the app that might be restricting its function, although this step is typically more relevant for apps that require camera or microphone access.

If these steps don't resolve the issue, it might be a bug with the update or a compatibility issue. In that case, you could consider reaching out to Video Lite support at [email protected] for more specific assistance regarding the app.

Please let me know if these steps help or if you need further assistance!

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