[SmartHealth] App will not change weight from default

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Nellie
9 months ago In SmartHealth
App will not change weight from default

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Alice Johnson

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9 months ago

Hi there! I understand the SmartHealth app is not updating your weight and it’s stuck on the default value. To help you better, could you please tell me if you are entering the weight manually or trying to sync it from a smart scale? Also, have you tried any fixes so far?

In the meantime, here are some step-by-step tips to troubleshoot the issue on your Android 10 device:

1. Restart the App: Fully close the SmartHealth app and reopen it to ensure it refreshes.

2. Manual Entry Check: If you are entering weight manually, double-check that you save or confirm the entry after typing. Sometimes the app requires a "Save" or "Done" tap.

3. Sync with Scale: If you use a smart scale, please ensure:
- The scale is powered on and within Bluetooth or Wi-Fi range.
- The app has permission to access Bluetooth/Wi-Fi.
- You have paired the scale correctly within the app. Try unpairing and then re-pairing the scale.
- The scale is near your router if it syncs via Wi-Fi.

4. Background Refresh: On Android 10, go to Settings > Apps > SmartHealth > Battery, and set it to "Unrestricted" to allow background syncing.

5. Clear Cache: Go to Settings > Apps > SmartHealth > Storage > Clear Cache, then reopen the app.

6. Update App: Check Google Play Store for any updates to the SmartHealth app.

7. Reinstall the App: If none of the above work, uninstall and reinstall the app. Sign in again and check if the weight updates.

If you’re syncing weight data from another device or app (like Apple Health or other smart scale apps), sometimes the data sync can fail due to permission issues or connection problems. In that case, re-pairing or checking account permissions can help1.

Could you try these steps and let me know if the weight updates or if you encounter any specific error messages? That way, I can guide you further.

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