[FreePrints] FreePrints app won't open to begin selecting photos

T
Theresa O Brien Casey
1 year ago In FreePrints
FreePrints app won't open to begin selecting photos

Comments

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

Hi there! I'm Henry Adams, and I'm here to help you with the FreePrints app not opening. I understand that it's frustrating when an app doesn’t work as expected. Let’s work together to troubleshoot this.

Could you please share a few details?
1. Are you seeing any error messages when you try to open the app?
2. Have you recently updated your device or the app?
3. Have you tried any steps already, like restarting your device or reinstalling the app?

Once I have more information, I can guide you through the next steps!

T
Theresa O Brien Casey
1 year ago

No error messages just circling all the time

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

Thank you for the additional information! Since the FreePrints app is just circling and not opening properly, there are a couple of steps we can try to resolve this. Let's go through them together.

Step 1: Clear the Cache and Data
1. Go to Settings on your Android device.
2. Scroll down and tap on Apps (or Applications depending on your device).
3. Find and select FreePrints from the list.
4. Tap on Storage.
5. Tap on Clear Cache first, then Clear Data.

Step 2: Restart Your Device
After clearing the cache and data, restart your device to see if that helps the app function properly.

Step 3: Reinstall the App
If the above steps don’t resolve the issue, try uninstalling the app completely, then reinstalling it from the Google Play Store.

Please let me know how it goes after trying those steps! If you're still experiencing issues, we can explore further troubleshooting options together.

Leave a comment