Hi! I’m Grace Wilson. I understand that the telebirr Utility feature is not working for you. To help you better, could you please clarify a bit more? Are you trying to pay a utility bill through the telebirr app, or is the utility service itself not loading or functioning? Also, have you encountered any error messages?

Meanwhile, here’s a basic way to check if the utility payment in telebirr is set up correctly:

1. Open the telebirr app on your Android device.
2. On the home page, select "Pay with telebirr."
3. Then select "Utility payment."
4. Choose the type of utility, for example, "Electric Utility Payment."
5. Enter your contract account number carefully.
6. Follow the prompts to complete the payment.

If any of these steps are not working or if something is not loading, the app might need a refresh or update.

Let me know if you’ve tried these steps or if there’s a specific point where it fails. That will help me guide you better.

White screen

Thank you for clarifying that you're seeing a white screen in the telebirr app. That usually means the app is stuck and unable to load its interface properly.

Let's try a few steps to fix this on your Android 10 device with the WebKit browser environment:

1. Force Close and Reopen the App
- Open your device's Settings > Apps > telebirr.
- Tap "Force Stop," then reopen telebirr to see if it loads properly.

2. Clear Cache and Data for telebirr
- Go to Settings > Apps > telebirr > Storage.
- Tap "Clear Cache" and then "Clear Data" (this will log you out but can fix corrupted temporary files).
- Restart the app and log in again.

3. Check for telebirr App Update
- Visit Google Play Store, search "telebirr," and confirm if there's an update available. Install it if so.

4. Restart Your Phone
- A reboot can sometimes resolve temporary glitches affecting apps.

5. Check Your Internet Connection
- A poor or unstable connection may cause the app to fail loading input. Try switching between Wi-Fi and mobile data to test.

If after these steps the white screen stays, the issue might be deeper inside the app or related to compatibility. In that case, I recommend reinstalling the telebirr app completely by uninstalling it, restarting your phone, then installing it again.

Please try these and let me know how it goes. If needed, I can assist you further or escalate the issue to our telebirr support team via [email protected].

Are you comfortable trying these steps now?