Hi there! I understand that you installed telebirr on your phone, but it won't open on your screen. I'd like to help you get this sorted out.

To start, could you share a bit more information? For example:
- What kind of phone do you have (brand and model)?
- Are you seeing any error messages or just nothing happens when you tap the app?
- Have you tried restarting your phone after installing?
- Did you download the app from the official store or another source?

This info will help me guide you better. Meanwhile, here are some simple steps you can try right away:

1. Restart your phone if you haven’t already. Sometimes a fresh reboot helps the app initialize properly.
2. Check if your phone’s operating system is up to date because old OS versions may cause apps to misbehave.
3. Clear the cache of telebirr app (if possible):
- Go to Settings > Apps > telebirr > Storage > Clear Cache.
4. Try uninstalling and reinstalling telebirr from the official source, like Google Play Store.
5. Verify your phone is not rooted or running an emulator, as telebirr may not open on devices that appear rooted or emulated.

Let me know which of these you’ve tried or if you noticed any specific errors, and we can proceed from there!

my phone techno kj5n model, i see only screen after that nothing happens , yes i restart it, from play store

Thanks for the details! So your Techno KJ5N phone shows the telebirr app's screen initially, but then nothing happens afterward, correct? Since it’s installed from the Play Store and you’ve already restarted, I have some targeted steps we can try to resolve this:

1. Clear telebirr App Data and Cache:
Sometimes app data can get corrupted causing the app to freeze on loading. Try this:
- Go to Settings on your phone
- Tap Apps or App Management
- Find and select telebirr
- Go to Storage
- Tap Clear Cache first, then Clear Data (Note: Clearing data will log you out, so make sure you have your login info)
- Open the app again to see if it loads properly

2. Check for App Updates or Reinstall:
Sometimes the app version may have bugs fixed in recent updates. Go back to Play Store, check if telebirr has an update and install it. Alternatively, uninstall telebirr fully, then reinstall it fresh from the Play Store.

3. Check Your Phone’s System Updates:
Go to Settings > About phone > System update and make sure your software is fully updated. Older system versions sometimes cause apps to misbehave.

4. Free Up Phone Memory:
If your phone storage or memory (RAM) is almost full, apps can behave abnormally. Try clearing unused apps or files to free memory and retry telebirr.

5. Try Using telebirr on a Different Network:
Sometimes connectivity issues can cause the app to freeze at startup. Switch between Wi-Fi and mobile data (or another Wi-Fi) and test the app again.

6. Additional Note for Techno Phones and Black Screen:
There are known cases where some Tecno models can face black screen or app freezing due to device-specific quirks. If the above doesn't work, try booting your phone in Safe Mode to see if any other app conflicts are causing the issue:
- Press and hold the power button
- When the power off option appears, press and hold it until the "Reboot to safe mode" prompt shows
- Tap OK and once restarted, try opening telebirr again
- To exit safe mode, just restart your phone normally

If even after these steps it still doesn't open properly, it might be good to reach telebirr support directly for device-specific fixes or potential server-side checks at [email protected].

Would you like me to guide you through any of these steps in detail? Or did you try some already? Let me know!