Hi there! I’m Grace Wilson, here to help you get your Lumina AI Camera working again. Could you please share a bit more about what exactly is happening with your camera? For example, does the camera not show up at all in apps, is there any error message, or does the app crash? Also, have you tried any steps already to fix it? This way I can guide you more precisely.

camera quit working, i already reset camera and still not getting any notifications and i have it set to high

Thanks for sharing those details! Since you already reset the camera and have notifications set to high but still aren’t getting any notifications, let’s try a few targeted steps to get this sorted out.

1. Check Notification Settings in the Lumina App:
- Open your Lumina app.
- Go to the Events or Notifications tab.
- Sometimes, notification categories can be unselected accidentally, so ensure all relevant events (like person or vehicle detection) are enabled for notifications.

2. Verify Camera Permissions on Windows:
- Go to Windows Settings > Privacy > Camera.
- Make sure Lumina app or any related service has permission to access the camera and send notifications.
- Also check Notification settings in Windows to confirm the Lumina app notifications are allowed.

3. Check for Firmware and App Updates:
- Open the Lumina app and check settings for firmware updates for your camera.
- Also, ensure your app is updated to the latest version available compatible with your Windows 10 OS.

4. Test Camera Detection in Other Apps:
- Open Zoom or Google Meet on your device.
- Confirm if "Lumina Camera - Raw" is available as an option for video input. This can verify if Windows still detects the camera hardware properly.

5. Restart Camera and Router:
- Power cycle both your camera and your Wi-Fi router to clear any temporary connection issues.

6. Reinstall the Lumina App:
- Uninstall the app completely on your device.
- Restart your computer.
- Reinstall the latest version of the Lumina app and log back in.

If after these steps you still don’t receive notifications, it might be helpful to check the camera’s event logs in the app to see if detections are being recorded but notifications just aren’t pushed.

Would you like me to guide you through any of these steps more specifically? Or, if you’ve already tried something from this list, please let me know which so I don’t repeat it.

Here’s some reference info if you want to check it yourself as well: Lumina app notification issues and fixes and Lumina camera detection in Windows 1 2.

Are you satisfied with the solution I provided so far?