Hi there! I understand that when you try to click "edit" on your Medal clips using your Android 10 phone with WebKit browser, it just stays stuck on a loading screen—even after waiting for hours. Let me help you get this sorted out.

First, just to clarify:
- Are you using the Medal mobile app or accessing Medal through a web browser on your phone?
- Have you tried refreshing or restarting the app/browser?
- Is your Medal app or browser fully updated to the latest version?
- Do you have a stable internet connection while trying to edit?

For now, let me walk you through some step-by-step troubleshooting:

1. Ensure Medal App and OS are Updated
The app and operating system updates often fix bugs causing loading problems. Go to Google Play Store and check if there’s an update for Medal. Also, make sure your Android 10 is updated with the latest patches.

2. Clear Cache and Data for Medal App (if using app)
Sometimes, cached data can cause issues:
- Go to Settings > Apps > Medal
- Tap on Storage > Clear Cache and Clear Data
- Restart the app and try editing again.

3. Try Reinstalling the Medal App
Uninstall the app fully, then reinstall it from the Play Store. This can fix corrupted files that might cause endless loading.

4. Check Network Connection
Make sure your Wi-Fi or mobile data connection is stable. You might want to toggle it off/on or try a different network.

5. Restart Your Phone
Sometimes a simple reboot clears temporary glitches affecting the app.

6. Avoid Using Browser if Possible
If you’re editing through a browser, try switching to the Medal mobile app—it tends to be more stable for editing clips.

If after these you still face the loading issue, there might be a deeper bug or server-side issue. Let me know what steps you've already tried, and if this happens with particular clips or all edits, so I can guide you further.

Are you able to give these a try and share how it goes?

I used every tips to fix it and still doesn't work

Thanks for trying all those troubleshooting steps already. Since clearing cache, reinstalling, and network checks didn't resolve the infinite loading when you tap "edit," let’s dig a bit deeper.

Here are a few advanced steps we can try on your Android 10 device with WebKit browser:

1. Check for Any App Permissions Blocking Operation
- Go to Settings > Apps > Medal > Permissions.
- Ensure Medal has permission for Storage, Microphone, and Network access. Sometimes restricted permissions interfere with loading features.

2. Check for App Conflicts
- Close all background apps that might conflict with Medal (such as VPNs, firewall apps, or security tools).
- Sometimes VPN or Cloudflare Warp settings cause connectivity hiccups with Medal's servers. Try disabling VPNs or similar services temporarily.

3. Try Using an Alternative Browser
- Since WebKit is your current browser engine, try using Chrome or Firefox on your Android device to access Medal’s web version. Sometimes browser-specific issues cause loading glitches.

4. Inspect Network Settings
- Reset your network settings: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
- This resets network caches and can fix stubborn connectivity problems that cause loading loops.

5. Clear Medals Temporary Files Outside App Cache
- Using a file manager app, navigate to your device storage and delete any leftover Medal folders or temp files which might be corrupted.

6. Contact Medal Support Directly
- Since the problem persists, it might be an issue with your account or a server-side bug specific to your clips. Contact Medal support with details about your account and the issue here: [email protected] or via their support page.

These steps address deeper permission, network, and environment conflicts often causing infinite loading screens. Give these a try and please let me know which ones you’ve done so I don’t repeat any you already attempted.

Are you comfortable trying these advanced steps now?