Hi! Thanks for reaching out to me about your WeWard app not counting steps after logging into Fitbit. I want to make sure I understand correctly: you completed the Fitbit login request within the WeWard app, but now the steps are not being counted. Is that right?

To help you better, could you tell me:

1. Are you seeing any syncing error messages or is it just stuck showing 0 steps?
2. Have you checked if your Fitbit device itself is syncing properly with the Fitbit app on your phone?
3. Is your phone's location and activity tracking enabled, and does the WeWard app have permission to access these features?

Meanwhile, let's start with some basic checks to ensure both apps are communicating properly:

1. Close both the WeWard and Fitbit apps completely, then reopen WeWard and check again.
2. Ensure your Fitbit app is syncing your device correctly by opening Fitbit and seeing if your step count updates there.
3. Make sure WeWard is allowed to access your Fitbit account and has permission to read step data—you can check this in the account or app settings.

If that doesn’t work, try this next:

4. On your Android 10 phone, go to Settings > Apps > WeWard > Permissions, and confirm that all necessary permissions like Location and Activity Recognition are enabled.
5. Check if any battery saver or power optimization settings are restricting WeWard from running in the background or syncing data.
6. You can also try unlinking Fitbit from WeWard and then logging in again to reconnect the accounts.

If you want, I can also guide you through these steps in detail. Let me know how it goes or if you’ve already tried some of these!

How do I unlink fitbit? I have never had to or wanted to use fitbit.

Thanks for clarifying that you never wanted to use Fitbit with WeWard. I understand you want to unlink or disconnect Fitbit from your WeWard app so it stops asking you to log in there.

WeWard itself doesn’t have a direct "unlink Fitbit" button inside the app, but here’s what you can do to disconnect Fitbit integration on your Android 10 WebKit environment:

1. Open the WeWard app, and go to the settings (usually the cogwheel icon on the top right).
2. Look for an option related to connected accounts or step data sources. If you see Fitbit listed, try to disconnect or unlink it there.
3. If you don’t see any unlink option in the app, the next step is to revoke WeWard's access on your Fitbit account:
- Go to the Fitbit website or Fitbit app and log in to your Fitbit account if you created one unknowingly.
- Navigate to your account settings and find the section for “Apps” or “Connected Apps.”
- Revoke or remove permission for WeWard to access your Fitbit data.
4. If you don’t have a Fitbit account, or you never linked WeWard directly, it might be a mistaken prompt. You could try uninstalling and reinstalling WeWard and seeing if it prompts for Fitbit again.
5. Check your phone’s app permissions for WeWard and Fitbit under Settings > Apps, and disable any unnecessary permissions that might be triggering the prompt.

If these steps still don’t remove the Fitbit integration request, the app might have cached settings. In that case, clearing WeWard’s app cache or data might help:

- Go to Android Settings > Apps > WeWard > Storage > Clear Cache and Clear Data.
- Log back in and see if it's asking Fitbit login again.

Let me know if you want, I can guide you step-by-step through any of these actions. Would you also confirm if you created or used a Fitbit account before? That will help decide the best unlink method for you.