Hi! I’m Emily. I’d like to help get your WeWard app working smoothly. Could you tell me a bit more about what "doesn't work at all" means in your case? For example, is the app not opening, not counting your steps, crashing, or something else?

While I wait for your details, I can suggest some initial steps that often help with WeWard on Android devices:

1. Close the app completely and then reopen it. Sometimes this refreshes the app's activity.
2. Try force stopping the app: Press and hold the WeWard app icon on your device, tap "App info" or the “i” symbol, then select "Force stop".
3. Clear the app cache by going to your phone's Settings > Apps > WeWard > Storage > Clear Cache.
4. Restart your Android device to refresh system functions.
5. Ensure the app has all necessary permissions (especially location and physical activity tracking) by checking Settings > Apps > WeWard > Permissions.
6. If the app version is outdated, update it from the Google Play Store or try reinstalling it fresh.

As your device is running Android 10 and browsing with WebKit, these steps apply well and often resolve many issues.

Let me know which of these you’ve tried or if something different is happening, and we’ll go from there!

Doesn't work at all

Thanks for getting back to me! Since the app still isn't working at all, could you please tell me:

- Are you able to open the WeWard app, or does it fail to launch entirely?
- If it opens, what happens next? Does the app freeze, crash, show an error, or not respond to your taps?
- Are you connected to the internet while using the app (Wi-Fi or mobile data)?
- Have you noticed any recent changes in your device, like software updates or new apps installed, before the issue started?

This info will help me pinpoint the issue better and guide you through the right steps. Looking forward to your reply!