[EZView UNV] One of three cameras suddenly not working

M
McGill
9 months ago In EZView UNV
one of three cameras suddenly not working

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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9 months ago

Hi! I’d be happy to help you get that one camera working again. To get started, could you tell me if this camera suddenly stopped streaming in the EZView app on your Mac, or if it’s not showing up at all? Also, have you noticed any changes recently, like network updates or power interruptions? Knowing this helps me pinpoint the problem better.

Meanwhile, here are some initial steps we can try together:

1. Check Camera Power and Connection: Make sure the camera is powered on and connected properly to your network. If it’s a PoE (Power over Ethernet) camera, verify the cable and switch port are functioning for that camera.

2. Confirm Camera Status in EZView App: Open the EZView app on your Mac and look for the icon for that camera. If the icon appears gray or offline, that usually means the camera is not connected online to the cloud.

3. Restart Router and Camera: Sometimes, a simple reboot of your network router and the camera can resolve temporary connectivity issues.

4. Remove and Re-add the Camera: If the camera is offline, try deleting it from the EZView app and then adding it back by scanning the QR code on the camera or the NVR device.

5. Update Firmware: Check if the camera’s firmware is up to date. Outdated firmware can cause functionality issues in EZView.

6. Verify Network Settings: Ensure your network hasn’t changed recently (like a new broadband provider), as this might require you to update network or port mapping settings on the device.

If you could try these and let me know which steps you've done or any changes you see, we can dig deeper from there!

If you want a detailed guide to some of these steps, I can also share a troubleshooting PDF from Uniview specifically about live view issues on EZView. Just let me know!

Are you comfortable starting with these?

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