Hi there! I understand you're having trouble clocking in or out on your PilotCo app. To help you better, could you tell me if you're using the mobile app or accessing PilotCo through a browser on your Windows device? Also, do you see any error messages or just the clock in/out buttons missing or not responding?
In the meantime, here’s a simple step-by-step you can try on your Windows device with the WebKit browser:
1. Clear Browser Cache and Cookies: Sometimes old data can cause glitches. Go to your browser settings and clear the cached images and cookies, then restart the browser.
2. Check Shift Status: Make sure your shift has been published or assigned. If your shift is not yet visible in the app, you might not be able to clock in or out.
3. Update or Reinstall App: If you are using the PilotCo app installed on your device, ensure it’s updated to the latest version. If that doesn’t help, try reinstalling it.
4. Check Internet Connection: Verify that your internet connection is stable since connectivity issues can prevent clock actions from registering.
If you have already tried some of these or if the problem persists, please let me know which steps you’ve done and any other details you notice. That way, I can guide you to more precise troubleshooting or escalate if needed!
Are you currently seeing the clock in/out buttons at all, or are they generally missing?
Comments
Charlotte Green
Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...
Followed by
Hi there! I understand you're having trouble clocking in or out on your PilotCo app. To help you better, could you tell me if you're using the mobile app or accessing PilotCo through a browser on your Windows device? Also, do you see any error messages or just the clock in/out buttons missing or not responding?
In the meantime, here’s a simple step-by-step you can try on your Windows device with the WebKit browser:
1. Clear Browser Cache and Cookies: Sometimes old data can cause glitches. Go to your browser settings and clear the cached images and cookies, then restart the browser.
2. Check Shift Status: Make sure your shift has been published or assigned. If your shift is not yet visible in the app, you might not be able to clock in or out.
3. Update or Reinstall App: If you are using the PilotCo app installed on your device, ensure it’s updated to the latest version. If that doesn’t help, try reinstalling it.
4. Check Internet Connection: Verify that your internet connection is stable since connectivity issues can prevent clock actions from registering.
If you have already tried some of these or if the problem persists, please let me know which steps you’ve done and any other details you notice. That way, I can guide you to more precise troubleshooting or escalate if needed!
Are you currently seeing the clock in/out buttons at all, or are they generally missing?