Hi there! It sounds like you're experiencing some frustration with that upgrade sign-up prompt in your Map My Ride app, and I’m here to help you get back to accessing your information.

To better assist you, could you please provide me with a bit more detail? For example:
- Are you unable to log in to your account at all, or are you just facing this pop-up?
- Have you already tried any troubleshooting steps, like logging out and back in or reinstalling the app?

Once I have a clearer idea, I can guide you through the best solution!

I only get the pop up

Thanks for clarifying that you keep seeing the pop-up. This can be quite annoying, but let's see what we can do to resolve it!

First, let’s try a couple of simple steps to see if we can clear that pop-up:

1. Restart the App:
- Close the Map My Ride app completely. You can do this by swiping it away from your recent apps list.
- Once it's closed, reopen the app and check if the pop-up still appears.

2. Check for App Updates:
- Go to the Google Play Store.
- Search for "Map My Ride" and see if there’s an update available. If there is, please update the app.

3. Clear Cache and Data:
- Go to your phone’s Settings.
- Select Apps or Application Manager.
- Find and tap on Map My Ride.
- Tap Storage, and then select Clear Cache. If the issue persists, you can also click on Clear Data (please note that this might log you out and reset the app settings).

4. Adjust Notifications Settings:
- Head to Settings on your phone.
- Select Apps or Notifications and find Map My Ride.
- Ensure that notifications are allowed, as sometimes being too restrictive can cause issues with accessing the app features.

If you try those steps and the pop-up still persists, it could indicate a more specific issue within the app or your account settings. In this case, let me check some further details for you. Please hold on a moment.

1

Thanks I think I have it.

I'm glad to hear that you're making progress! If there's anything specific you want to know or if you encounter any more issues, feel free to ask.

In case you're looking for more information about using Map My Ride or related resources, here are a couple of helpful links from our support resources that you might find interesting: MapMyRide GPS Cycling Riding - Apps on Google Play and Discover Routes on MapMyRide.

If you have any other questions, just let me know. Are you satisfied with the solution I provided?

Now it says "" allow Map My Ride to use location services, which I'm apparently resolving g that issue.

It sounds like you're getting a prompt to allow Map My Ride to use location services, which is essential for the app to track your rides accurately. Let's make sure that the app has the correct permissions! Here’s how to enable location services for Map My Ride on your Android device:

1. Open Settings:
- Go to your device's Settings.

2. Location Settings:
- Scroll down and tap on Location.
- Make sure that Location is turned on.

3. App Permissions:
- Next, under the Location settings, look for App Permissions or directly scroll to Map My Ride from the list of apps.
- Tap on Map My Ride and select the option that allows it to use your location. You might find options such as "Allow all the time," "Allow only while using the app," or "Ask every time." Choose one that suits your usage.

4. Background Location:
- If available, ensure that background location access is granted so the app can track your activity even when you're not actively using it. This helps with accuracy while riding.

5. Restart the App:
- Close the app completely and restart it to apply the changes.

If you complete these steps and still encounter issues, let me check further details for you about any known problems related to the Map My Ride app's location services. Please hold on for a moment.

1

OK- That worked thank you so much!

That’s awesome to hear that it worked! If you ever run into any other issues or have questions about using Map My Ride, please don't hesitate to reach out.

Just in case you're interested, here are some resources that might help you further, like GPS troubleshooting or optimizing your app experience: Android GPS Troubleshooting - MapMyFitness.

Are you satisfied with the solution I provided, or is there anything else you need help with?

I'm good. I thought I had done that before, but........ You helped me faster than anyone else ha👏‼️

Thank you for your kind words! I'm really happy to hear that I could help you quickly. It's easy to overlook some settings sometimes, despite our best efforts. If any more questions pop up in the future—whether about Map My Ride or anything else—feel free to reach out. I’m here for you!

Enjoy your rides, and if you need any further assistance, just let me know! Have a great day!