[Nutritionix Track] Doesn’t add food after I click to add it

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Sam
7 months ago In Nutritionix Track
Doesn’t add food after I click to add it

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi! I understand that when you try to add food in the Nutritionix Track app on your iPhone (iOS 18.5), it doesn’t actually add after you click to add it. Let’s work through this together — I want to get this sorted for you.

To start, could you let me know:
- Are you trying to add food from a search result, barcode scan, or a custom entry?
- Does the app show any error messages or just seem stuck?
- Have you tried closing and reopening the app or restarting your phone recently?

Meanwhile, here are some easy steps to try that often resolve similar issues:

1. Force close and reopen the app:
- Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to open the app switcher.
- Swipe the Nutritionix Track app up off the screen to close it.
- Reopen the app and try adding food again.

2. Restart your iPhone:
- Press and hold the side button and one volume button until you see “slide to power off,” then turn it off.
- Turn it back on and test the app.

3. Check for app updates:
- Open the App Store, tap your profile icon, scroll to see if Nutritionix Track has an available update, and update it if needed.

4. Clear any app cache/data if possible:
- Within the app, if there’s a settings or account area, try logging out then logging back in as it can refresh your data.

If none of these steps help, it might be an issue with a recent app upgrade or a sync problem.

Also, sometimes recent patches or upgrades temporarily affect adding foods — Nutritionix mentioned updates causing log issues a while back, but those were fixed mostly by restoring your logs or app updates.

Let me know if you’ve tried some of these already or if you see any errors, and I can guide you with more advanced troubleshooting! Are you able to try this now?

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