[Newsmax] App will connect on my phone but after 30 seconds it drops

J
julie
10 months ago In Newsmax
App will connect on my phone but after 30 seconds it drops

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Pierre

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10 months ago

Hello! I understand your Newsmax app connects on your iPhone running iOS 18.5 but then drops the connection after about 30 seconds. Let's work together to get this sorted out.

To help me narrow down the cause, could you tell me:
- Are you connected via Wi-Fi or cellular data?
- Does the app give any error message when it disconnects?
- Have you tried any troubleshooting steps so far?

Meanwhile, here are some common and effective steps you can try on your iPhone:

1. Check Internet Stability:
Make sure your internet connection is stable. Try switching between Wi-Fi and cellular data to see if one works better.

2. Restart the App:
Double-click the Home button (or swipe up from the bottom) to view open apps, then swipe the Newsmax app off the screen to close it. Relaunch it afterward.

3. Restart Your iPhone:
Sometimes a simple reboot can refresh network connections and app performance.

4. Update the App:
Please check the App Store for any Newsmax app updates and install them if available.

5. Reinstall the App:
If the problem persists, uninstall Newsmax by pressing and holding its icon, then reinstall it from the App Store. This can clear any corrupted files causing the drop.

6. Check for iOS Updates:
Since you’re on iOS 18.5, make sure you have the latest patches installed (Settings > General > Software Update).

If after these steps it still disconnects, it could be a server-side or app-specific issue. In that case, contacting Newsmax support or checking if other users report similar issues can help confirm that2 3 4.

Let me know what you find or what you've already tried, and we can dig deeper! Are you satisfied with this initial guidance?

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