[barq] Delayed in delivering the amount

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Mary Jean Tenio
9 months ago In barq
delayed in delivering the amount

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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9 months ago

Hello! I understand you're experiencing delayed payments when using the Barq app. Let's see if we can figure this out together. To help me assist you better, could you share more details?

- Is the delay happening with a specific type of transaction, like sending money to another wallet, bank transfer, international transfer, or merchant payment?
- How long have you been waiting for the amount to be delivered?
- Have you seen any status messages like "under review" on your transaction?
- Are you aware if this delay happens with a particular receiver or destination?

With a bit more info, I can guide you through some checks and fixes tailored to your situation. Meanwhile, here are some common causes and steps that might help:

1. Check Transaction Status in the App: Sometimes transactions get flagged "under review" for compliance checks or system verifications. If you see this, it usually resolves within a short time once the review is complete.
2. Confirm Recipient Limits: Some wallets or accounts receiving money may have daily or transaction limits, which can cause funds to be temporarily held or delayed.
3. Verify Network and App Connectivity: Ensure your device has a stable internet connection and the app is updated to the latest version from Google Play Store.
4. Review Compliance or AML (Anti-Money Laundering) Delays: Occasionally, transfers may be delayed due to mandatory regulatory checks Barq or associated third parties must perform.
5. Contact Barq Support: If delays persist beyond a reasonable time or no status is updated, you can reach out via the in-app chat, phone (+966 800 10000 77), or email ([email protected]).

If you've tried these or if there's a specific error message you get, just let me know! I'll help you with the next steps or escalate if needed.

Are you able to check these points and share what you find?

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