Hi there! I understand you transferred an amount using the Barq app yesterday, but it hasn't been delivered yet. Let me help you sort this out.

To start, could you please tell me a bit more about the transfer? For example:
- Was it an international transfer or within the same country?
- Did you receive any confirmation or transaction ID after sending?
- Are you seeing any status message on the Barq app (like "under review," "in progress," or any error)?
- Have you checked if your internet connection is stable since the transfer?

Sometimes, delays can happen due to compliance checks or banking partner processing times, especially with international transfers. Once I get these details, I can guide you through the best next steps.

I send international country pakistan but my paument is in progress

Thanks for sharing that your payment to Pakistan is still showing as "in progress." International transfers can sometimes take longer, especially if they're under review by compliance teams or banking partners.

Here’s what you can try step-by-step:

1. Check Transfer Details: Open the Barq app and review the transaction status and reference number for any messages or updates.

2. Wait Time: Typically, international transfers might take up to 3 business days depending on the countries and banks involved. Since your transfer is to Pakistan, it could be subject to additional verifications.

3. Contact Barq Support: Since your status is stuck in "in progress," it’s best to contact Barq customer service directly through the app or their official website. They can check if additional documentation or action is needed. Sometimes banks hold funds due to policy checks or missing info1.

4. Check Recipient Details: Confirm with the receiver that their bank account info is correct and check on their side if the bank has received any pending transaction alerts.

5. Internet and App Updates: Make sure your app is updated to the latest version in case there are bug fixes. Also, try logging out and back in or reinstalling the app if the status doesn’t refresh.

If after all this your transfer remains "in progress" beyond 3 days, escalating through Barq's customer support is the best next step. I can help guide you through contacting them, if you want.

Are you able to check the transaction details and contact Barq support, or would you like me to assist you with that?

Contact support for Barq app payment issues

Thanks for asking about contacting Barq support for your payment issue. Here are some ways you can reach them to get help with your transfer:

1. Phone Support: You can call Barq's customer care center at 8001000077 for direct assistance. This number is mentioned as a care center for support inquiries.

2. In-App Support: Open your Barq app, go to the "More" menu, then select "Support" or "Chat with Support." This will connect you directly with their support team who can look into your transaction status.

3. Customer Service Website: You can also visit their support page through this link: Barq Freshdesk Support for creating support tickets via their help desk.

4. Email: While not explicitly listed for payments, you can try emailing [email protected] for any detailed inquiries or suggestions.

Using either phone or the in-app chat support tends to be the quickest way to get updates on "in progress" payments so they can check if any issues need resolving on their side3 5 7.

Would you like me to help guide you through using the in-app chat or making that phone call?