If the Home Depot app is not displaying the "Virtual ID" for the military/veterans discount, you can follow these steps to troubleshoot and hopefully resolve the issue:

Check Your App Version

1. Open the Home Depot app on your device.
2. Go to the app's settings or check for updates in the App Store.
3. Ensure you are using the latest version of the app, as updates may fix bugs related to the display of the Virtual ID.

Verify Your Account and Military Status

1. Log into your Home Depot account within the app.
2. Navigate to the profile or account section, specifically to the “Military Discount Program.”
3. Confirm that your military status has been verified. If it's not verified, follow the prompts within the app to complete the verification process.

Reset Your App Cache

1. Close the Home Depot app completely.
2. On your iPhone, go to Settings > General > iPhone Storage.
3. Scroll down to find the Home Depot app and tap it.
4. Select "Offload App," then "Reinstall App" to clear the cache.

Check Your Internet Connection

1. Ensure that your device is connected to a stable internet connection, either via Wi-Fi or cellular data.
2. Try loading a website or another app to confirm that your internet is active.

Log Out and Log Back In

1. Within the Home Depot app, navigate to the account section.
2. Log out of your account.
3. Restart the app and log back in to refresh your account and potentially fix the display issue.

Contact Home Depot Support

If the Virtual ID still does not display after performing the above steps:

1. Visit the Home Depot support page or call their customer service.
2. Explain the situation to a representative, detailing the steps you have already taken.
3. They may provide further instructions or fix any account-related issues on their end - learn more - learn more - learn more.

By following these steps, you should be able to diagnose and resolve the issue with your Virtual ID for the military discount at Home Depot.