Hi there! It sounds like you're experiencing some delays with video generation despite having paid credits. I can understand how that might be concerning.

First, could you please tell me if you're noticing this delay during specific times of the day, or is it consistent regardless of when you try? Also, could you let me know if you've encountered any error messages or if the videos are getting stuck at a certain percentage?

In general, video generation can slow down during peak usage times, even for paid users. Some users have reported similar experiences where the processing time does not significantly differ from trial versions due to high demand on the servers at certain times.

Let’s try a few steps to see if we can speed things up for you:

1. Check for Server Status: Sometimes, maintenance or server overload can impact generation times. You can verify if there are any notifications on the KLINGAI website or relevant social media channels about server issues.

2. Reduce Concurrent Requests: If multiple videos are being generated at the same time, try limiting it to one request at a time to see if that improves processing speed.

3. Clear Cache and Cookies: Website performance can also benefit from clearing your browser's cache and cookies. Here’s how:
- Open your WebKit browser.
- Press Ctrl + Shift + Delete.
- Select ‘Cookies and other site data’ and ‘Cached images and files’.
- Click on “Clear data”.

4. Contact Support: If the problem persists, you could also reach out to KLING AI support for assistance. You can email them at [email protected] or [email protected].

Let me know how it goes, or if there's any more specific detail about your situation I can help with! Are you satisfied with the solution I provided?

It shows a trial session

Thank you for the clarification! If it shows that you're in a trial session, even though you’ve paid for credits, there could be a few reasons for this. Let’s take a closer look:

1. Subscription Check: It's possible that your account hasn't fully transitioned from trial to a paid subscription. Make sure you are logged in with the correct account linked to your payment.

2. Credits Approval: Occasionally, it might take some time for your payment confirmation and credits to reflect in the system. A brief delay can cause the application to revert to trial access temporarily.

3. Account Settings: Double-check your account settings to ensure that your subscription status is active. This can usually be found in the membership or subscription section when you log in on the KLINGAI platform.

4. Support Contact: If everything appears to be correct but you still see the trial message, it would be best to reach out directly to KLINGAI support. You can provide them with your account details and any proof of payment; they’ll be able to assist you in resolving the access issue. You can contact them at [email protected] or [email protected].

If you want, I can help guide you through checking your account settings or contacting support. Let me know how I can assist further! Are you satisfied with the solution I provided?

I have created a few videos with my paid credits, that time it was fast. But now it is showing trail sessions however, I have 266 credits remaining

Thanks for the details! Since you've been able to create videos with your paid credits before, but now it's showing a trial session despite having 266 credits left, let's explore this further.

1. Clear Cache: Sometimes, clearing your browser's cache can help. This ensures that you’re not stuck with outdated data. You can follow these steps:
- Open your WebKit browser.
- Press Ctrl + Shift + Delete.
- Select ‘Cookies and other site data’ and ‘Cached images and files’.
- Click on “Clear data”.

2. Check Membership Status: Log into your account and verify if your subscription is still active. If your previous subscription has expired or if there's been an issue with your payment, it could revert you back to a trial state.

3. Review Recent Changes: It's worth checking if any recent updates or changes to the KLINGAI service might affect video generation for paid users. Users in forums have expressed concerns about similar issues (you can explore this link for more insights: Reddit Discussion).

4. Contact Support: If the issue persists after trying the above steps, it's best to reach out to KLINGAI support. They can dive deeper into your account status and help resolve the issue. Email them at [email protected] or [email protected], and include your account details and the issue you’re facing.

I'll be here if you have any other questions or need assistance with any of these steps! Are you satisfied with the solution I provided?

Hello. I am trying to create a video using the purchased 1 year of Kling Pro credits, but I can't create them! Kling shows me a trial session where there are no credits. However, I paid the credits recently on April 21. How can I log into my paid account? Please give me help. Best regards, Anthony.