Hi there! I'm here to help you with your issue regarding the paid credits not working on KLINGAI. I understand how important this is for you. Could you please provide me with a little more detail? Are you receiving any error messages when you try to use your credits, or is the issue that they aren’t showing up at all? Any specifics you can give me will be helpful!

I am creating videos with my purchased credits but unable to create! It is showing me trial session however I have paid credits

Thank you for the details! It sounds like your paid credits are not being recognized, and you're seeing a trial session message instead. Let’s try a few steps to get this sorted out.

1. Log Out and Log Back In: Sometimes, simply logging out of your account and logging back in can refresh your session and recognize your credits.

2. Clear Browser Cache: Your WebKit browser’s cache might be causing issues. Here's how to clear it:
- Go to the browser settings.
- Look for the section on privacy or data management.
- Find the option to clear browsing data or cache, and select it. Be sure to include cached images and files.
- Restart the browser and log back into KLINGAI to check your credits.

3. Check Your Account Details: Ensure that you are logged into the same account that you used to purchase the credits. Sometimes, users may inadvertently log into a different account.

4. Check for Delays: Occasionally, there can be a delay after purchasing credits before they become active. If you recently made a purchase, it might help to wait a little longer. I've seen mentions on forums about a potential 24-hour delay in some cases 1.

5. Contact Support: If none of the above steps resolve the issue, you might want to reach out to KLINGAI support directly at [email protected] or [email protected]. They can provide more specific assistance regarding your account.

Please go through these steps, and let me know if the issue gets resolved! Are you satisfied with the solutions provided so far?

I tried these things but useless!

I appreciate your patience, and I'm sorry to hear that the previous steps didn’t resolve the issue with your paid credits. Let's dive a bit deeper into the matter since it sounds like more assistance is needed.

Here are some additional steps you can take:

1. Internet Connection: Make sure that your internet connection is stable. Sometimes, a weak connection can result in errors or delays in recognizing your credits.

2. Browser Compatibility: Since you're using a WebKit-based browser on Windows, ensure that your browser is up to date. If possible, try using a different browser (like Chrome or Firefox) to see if that helps.

3. Disable Browser Extensions: Sometimes, browser extensions can interfere with how websites function. Try disabling any ad blockers or privacy extensions temporarily and refresh the page.

4. Account Verification: Double-check that your payment has been processed successfully. You may want to look at your transaction history in your account settings to confirm that the credits were applied.

5. Community Resources: There has been some discussion within user communities about similar issues. You might find solutions or insights from other users who experienced the same troubles. For example, check this thread: KlingAI Video Generator stuck or YouTube Guide for effective tips to troubleshoot.

6. Contacting Support: If the above steps still don’t resolve your issue, I recommend reaching out to the KLINGAI support team via their email: [email protected] or [email protected]. They will have more access to your account details and can provide tailored assistance.

Let me know how it goes! Are you satisfied with the solutions I provided?