[Puzzle Page] No February days

A
Alan Lees
1 year ago In Puzzle Page
No February days

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hello! It sounds like you're experiencing an issue with the February puzzles on the Puzzle Page. I’d love to help you sort this out!

Could you provide a bit more detail about the problem? Are you unable to find the February puzzles, or is there an issue with displaying them on your Kindle device? Any specific error messages you're facing would be really helpful too.

A
Alan Lees
1 year ago

No problem with older days but no February being picked up

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Thanks for the clarification! Since you’re not able to access the February puzzles while everything else seems fine, this could be related to a known issue with the app or possibly needing an update.

Here’s what we can do step by step:

1. Check for App Updates: Sometimes, a new month’s puzzles require the latest version of the app.
- Go to the Google Play Store on your Kindle device.
- Tap on the three lines (menu) in the top left corner and select My apps & games.
- Look for Puzzle Page in the list. If an update is available, tap on Update.

2. Restart the App: After any updates, it’s a good idea to restart the app to see if that helps.
- Close the Puzzle Page app completely.
- Then, reopen it to check if the February puzzles show up now.

3. Clear Cache: If updates don’t solve it, clearing the app’s cache can help:
- Go to Settings on your Kindle.
- Tap on Apps & Notifications, then find Puzzle Page.
- Tap on Storage and then select Clear Cache.

4. Check Known Issues: There are occasional known issues affecting specific users. According to the information I found, it’s noted that some Android users have encountered problems related to new monthly puzzles being released. If everything else fails, keep an eye on the Puzzle Page Help Center for updates.

Try these steps and let me know if the February puzzles come through! If the problem persists, we may need to explore further options. Are you satisfied with the solution I provided?

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