[komoot] Hi, I don't know what is happening, but Komoot is not working on my PC.

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Jacek Was
8 months ago In komoot
Hi, I don't know what is happening, but Komoot is not working on my PC.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi! Sorry to hear Komoot isn’t working properly on your PC. To help you best, could you tell me a bit more about what's happening? For example, are you having trouble logging in, is the app not loading, or is a specific feature failing? Any error messages you see would be helpful too.

Meanwhile, here are some initial steps you can try on your Windows 10 PC that uses the WebKit browser:

1. Clear Browser Cache and Cookies: Sometimes, stored data can cause loading problems. Go to your browser settings and clear cache and cookies, then restart the browser and try Komoot again.

2. Update Your Browser: Make sure your WebKit browser is up to date. An outdated browser can cause app compatibility issues.

3. Try a Different Browser: To determine if the problem is browser-specific, try accessing Komoot via another browser like Chrome or Firefox.

4. Check Internet Connection: Confirm your connection is stable with no firewall or network restrictions blocking Komoot.

5. Disable Browser Extensions: Sometimes extensions interfere with web apps. Temporarily disable them and test Komoot.

If you are using the Komoot app instead of the browser, try uninstalling the app completely and reinstalling it fresh on your PC.

Let me know what you observe with these, and if any error messages pop up. We can then proceed with more targeted troubleshooting if needed!

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