[komoot] Android mobil, komoot stops track my route after 60-65 minutes and must be resumed again,

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Benny Davidsson
10 months ago In komoot
android mobil, komoot stops track my route after 60-65 minutes and must be resumed again,

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Henry Adams

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10 months ago

Hi! I understand your Komoot app on your Android phone stops tracking your route after about 60-65 minutes, and you have to manually resume it. Let’s work together to get this sorted out.

This issue often relates to phone settings that interfere with continuous tracking. Here's a step-by-step approach to resolve it:

1. Check Battery Optimization Settings:
Many Android phones automatically stop apps running in the background to save battery, which can halt your Komoot tracking after some time.
- Go to your phone’s Settings > Apps > Komoot > Battery (this path might vary).
- Disable any battery optimization or restrict background activity for Komoot.

2. Allow Location Access at All Times:
Make sure the Komoot app has permission to access your location continuously, even when the app is in the background.
- Go to Settings > Apps > Komoot > Permissions > Location
- Set it to Allow all the time.

3. Check if the App is Allowed to Run in Background:
Ensure your device allows Komoot to keep running in the background without restrictions. This is usually found in app settings under "Background activity" or "App launch".

4. Update the App and Phone Software:
Keeping everything updated helps avoid bugs that might cause tracking stoppage. Go to the Google Play Store and make sure Komoot is up to date, and check for any Android system updates.

5. Restart the Phone and Reinstall Komoot if Needed:
Sometimes, restarting the device refreshes system processes. If issues persist, try uninstalling and reinstalling the Komoot app.

6. If You Use Live Tracking, Adjust or Disable It:
There are reports of Live Tracking causing automatic stops. You can try disabling Live Tracking in Komoot settings to test if this affects your problem.

If after these steps Komoot still stops tracking after around 60 minutes, please let me know. We can then dive deeper into advanced troubleshooting or check if any device-specific quirks apply.

You can also find more detailed info and recommendations on this in Komoot’s support article here: Recording or navigation stops - komoot 1.

Does this seem clear? Would you like me to guide you through any of these steps?

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