Hi! I understand that Komoot’s route tracking stops after about 60-65 minutes and you have to manually resume it, which interrupts your experience. Let’s try to get that fixed for you.
First, a few questions to clarify: - Are you using Komoot in a web browser or the Komoot app on your Windows device? - Have you noticed if your device’s battery saver or security settings might be restricting Komoot’s background activity? - Is your internet connection stable during the tracking?
A common cause for this kind of interruption is your system or browser limiting Komoot’s ability to run continuously in the background. Here’s a step-by-step to try:
1. Check Background Permissions: On Windows, make sure Komoot (or your browser if using the web version) has permission to run in the background without restrictions. - Go to Settings > Privacy > Background apps and ensure Komoot/browser is allowed.
2. Battery Saver Settings: Battery or power saver modes sometimes restrict apps after some time. Disable any such settings temporarily to test if tracking continues without stopping.
3. Clear Cache & Cookies: Since you’re on WebKit in Windows, clearing the browser cache and cookies could help eliminate glitches: - In your browser settings, find options to clear browsing data, especially cache and cookies related to Komoot.
4. Keep Screen On & Active Tab: Some browsers may suspend background tabs after a period. Make sure Komoot’s tab/window stays active and your screen doesn’t go to sleep.
5. Try Incognito Mode or Another Browser: This can identify if any browser extensions or settings are affecting Komoot.
If none of those steps solve the issue, it might be related to a known problem with route recording stopping unexpectedly after a set time. Komoot has documentation that suggests adjusting app permissions to "No restrictions" under battery saver or security settings if you were on mobile. While this is primarily for mobile, similar permissions apply on Windows to background apps1.
Would you like me to guide you step-by-step through adjusting any of these settings on your system? Also, please let me know if you are using the Komoot app or browser specifically, so I can tailor instructions.
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Hi! I understand that Komoot’s route tracking stops after about 60-65 minutes and you have to manually resume it, which interrupts your experience. Let’s try to get that fixed for you.
First, a few questions to clarify:
- Are you using Komoot in a web browser or the Komoot app on your Windows device?
- Have you noticed if your device’s battery saver or security settings might be restricting Komoot’s background activity?
- Is your internet connection stable during the tracking?
A common cause for this kind of interruption is your system or browser limiting Komoot’s ability to run continuously in the background. Here’s a step-by-step to try:
1. Check Background Permissions:
On Windows, make sure Komoot (or your browser if using the web version) has permission to run in the background without restrictions.
- Go to Settings > Privacy > Background apps and ensure Komoot/browser is allowed.
2. Battery Saver Settings:
Battery or power saver modes sometimes restrict apps after some time. Disable any such settings temporarily to test if tracking continues without stopping.
3. Clear Cache & Cookies:
Since you’re on WebKit in Windows, clearing the browser cache and cookies could help eliminate glitches:
- In your browser settings, find options to clear browsing data, especially cache and cookies related to Komoot.
4. Keep Screen On & Active Tab:
Some browsers may suspend background tabs after a period. Make sure Komoot’s tab/window stays active and your screen doesn’t go to sleep.
5. Try Incognito Mode or Another Browser:
This can identify if any browser extensions or settings are affecting Komoot.
If none of those steps solve the issue, it might be related to a known problem with route recording stopping unexpectedly after a set time. Komoot has documentation that suggests adjusting app permissions to "No restrictions" under battery saver or security settings if you were on mobile. While this is primarily for mobile, similar permissions apply on Windows to background apps1.
Would you like me to guide you step-by-step through adjusting any of these settings on your system? Also, please let me know if you are using the Komoot app or browser specifically, so I can tailor instructions.