If videos are not loading in the official Tour de France app, try the following troubleshooting steps:

- Force close and reopen the app. This can resolve temporary glitches affecting video playback1.
- Restart your device. Turn it off completely or unplug (if possible), wait about 20 seconds, then turn it back on. This helps clear device memory and connectivity issues1.
- Check your internet connection. A strong and stable connection is necessary for streaming videos in the app1.
- Clear app cache and data (on Android or similar devices). Go to your device’s settings, find the Tour de France app, and select the options to clear cache and/or data1.
- Uninstall and reinstall the app. A fresh installation can often resolve deeper software bugs or corruption1.
- Update the app. Make sure you have the latest version installed, as updates often include bug fixes and improved compatibility7.

There are also some documented user interface and navigation issues in the Tour de France app, including confusing layouts and auto-refreshes that can make finding and watching videos less straightforward2. Sometimes, videos and other media may be harder to find or load if you're trying to access them for past or future stages—scrolling and extra navigation may be required2.

If you continue to experience issues:
- Try a different device to see if the problem is specific to your current phone/tablet.
- Check for ongoing service outages or developer updates on the official Tour de France website or app store page42.

These steps address both general streaming issues and some Tour de France app-specific quirks. If the videos still fail to load after trying these solutions, the problem may be on the server or app developer side, in which case waiting for a fix or contacting support would be necessary.