[Hallmark+] We can see Chanel numbers but no movies will start

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K
Kathi
1 year ago In Hallmark+
We can see Chanel numbers but no movies will start

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I understand you're seeing channel numbers but aren't able to play any movies on Hallmark+. Let's work together to sort this out.

Could you please let me know if you're using the Hallmark+ app on your Mac or if you're accessing it through a web browser? Additionally, have you tried restarting your device or refreshing the application? These steps can often resolve playback issues.

Once I have that little bit of information, I can guide you through some troubleshooting steps that might help!

K
Kathi
1 year ago

I’M on our TV.

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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Thank you for clarifying that you're on your TV! It sounds like you're experiencing an issue with the Hallmark+ app not playing any movies, even though the channel numbers are visible. Let's go through some steps that might help resolve this.

1. Check Internet Connection: Make sure your TV is connected to the internet. You can usually check this through the settings menu on your TV. Look for a section labeled “Network” or “Internet” to confirm it's connected.

2. Restart Your TV: Sometimes, a simple restart can resolve a lot of issues. You can do this by turning off the TV, unplugging it for about a minute, and then plugging it back in.

3. Update the App: Ensure that your Hallmark+ app is updated to the latest version. Go to the app store on your TV and look for updates. Sometimes, older versions of the app can have compatibility issues.

4. Reinstall the App: If the above steps don’t work, you might want to consider removing the Hallmark+ app from your TV and then reinstalling it. This process can often clear up any glitches that may be causing playback issues.

5. Check for Service Outages: Sometimes, the service itself may be experiencing issues. You can check the Hallmark+ social media pages or support channels to see if there are any reported outages that could be affecting your ability to stream.

If you've gone through these steps and the problem persists, please let me know, and we can dive deeper into troubleshooting or consider contacting Hallmark+ support for further assistance. Are you satisfied with the solution I provided so far?

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