Hi! I understand you're having trouble opening the screen to enter your passcode and log in to the RIISE app. To assist you better, could you please share a bit more detail? For example:

- Are you using the RIISE app on your Windows device’s browser, or a standalone app?
- Does the app get stuck on a particular screen or show any error messages before or after the passcode screen is supposed to appear?
- Have you tried restarting your device or clearing your browser cache?
- Have you attempted any other fixes so far?

Meanwhile, here’s a straightforward approach to try for login issues like this:

1. Clear Browser Cache and Cookies: Since you’re on Windows and presumably using a WebKit-based browser, clearing your cache can remove corrupted files that block login screens.
- Open your browser’s settings.
- Find the option to clear browsing data.
- Make sure to clear cached files and cookies.
- Close and restart your browser.

2. Restart Your Computer: Sometimes a simple reboot helps reset any stuck processes affecting the app or browser.

3. Try a Different Browser or Device: If possible, try logging in from a different browser or device to verify if the issue is device-specific.

4. Check for Application Updates: If you’re using an app, ensure it’s updated to the latest version to avoid glitches.

5. Reset Your Password or Passcode:
- If you suspect the passcode screen issue is linked to your credentials, visit the official RIISE password reset page and follow instructions to reset your password or passcode.
- This can clear up credential-related glitches.

If none of these steps bring up the passcode input screen, it might be a deeper app or account issue, in which case we’d look at advanced troubleshooting or verifying server status.

Please let me know what you’ve tried and if you see any messages or behaviors from the app—that will help me guide you further!

Are you okay trying these steps?