Hello! I see that the parent account has been disabled and the student cannot access their account in the Palm Beach County SIS Gateway. To help you best, could you please tell me if the parent tried to log in multiple times with wrong credentials, or did this happen for another reason you know? Also, have you already tried any steps like password reset or contacting the school?

Meanwhile, here is a general process to resolve a disabled parent account in SIS Gateway:

1. Contact the School Directly:
Since disabled accounts often require administrative action, the parent or guardian should reach out to the student’s school. The Gateway Manager there can verify identity and provide a PIN or reactivate the account.

2. Password Recovery:
If the account is disabled because of multiple failed login attempts, sometimes resetting the password can help:
- Go to the SIS Gateway login page: https://sis.palmbeachschools.org/focus/?skipSAML=true
- Click on “Forgot Password” and follow the prompts to reset it.

3. Verify Account Information:
Double-check that the parent’s contact information and account details are up to date with the school, as sometimes outdated info can cause access problems.

4. School or District Support:
If contacting the school does not resolve the issue, the school can connect you with higher-level support or the district’s Gateway administrators.

Because the Parent Gateway accounts are managed at the school level for security, direct school contact is the most effective route for reactivation.

Would you like me to guide you through the password recovery steps on your iPhone, or would you prefer contact info for the school’s Gateway Manager? Also, is there any error message showing when attempting to log in? This information will help me assist you further!