Hi there! I see you're having trouble logging into the CHEF iQ app on your Android 10 device. Let’s get this sorted out together. To start, could you please tell me:

- Are you getting any specific error messages when you try to log in?
- Have you already tried anything to fix this (like resetting your password or reinstalling the app)?
- Is this issue happening with your CHEF iQ app specifically or a related app like GeniusAI?

Once I get a bit more info, I can guide you step-by-step to a solution.

After entering password and enter just getting the circling image and logging in message

Thanks for the extra details! It looks like after you enter your password and hit enter, the app is stuck on the loading circle and “logging in” message. This usually means the app is trying to connect but can’t complete the login process for some reason.

Let's try these steps one by one to get you logged in:

1. Check your internet connection
Make sure you have a stable internet connection, preferably Wi-Fi or strong mobile data. Sometimes poor connectivity causes the app to hang on login.

2. Restart the app
Close the CHEF iQ app completely. On Android 10, use your recent apps button and swipe the app away to close. Then reopen the app and try logging in again.

3. Clear app cache
On your Android 10 device:
- Go to Settings > Apps > CHEF iQ
- Tap “Storage” then “Clear Cache”
Clearing cache helps remove temporary files that might be corrupted and blocking login.

4. Ensure app is updated
Go to the Google Play Store, check that CHEF iQ is updated to the latest version. There might be fixes in newer versions addressing login issues.

5. Try logging in via the website
As a temporary workaround, you can log in at https://chefiq.com through your browser until the app login issue is resolved. Some users have had success using the website when the app is stuck1.

6. Reinstall the app
If clearing cache doesn’t help, uninstall CHEF iQ from your device, then reinstall it fresh from Google Play Store.

Please go through these steps and let me know where you get with it, or if you notice any error messages along the way. If the problem persists, I can help with more advanced troubleshooting or escalate it to our support team.

Are you able to try these and update me?

Can't log in

Thanks for letting me know you’re still unable to log in. Since you mentioned the app hangs on the loading circle after entering your password and you’ve likely tried the initial troubleshooting, let’s explore a few more options:

1. Verify your account status: Sometimes, login problems can occur if there’s an issue with your account on the server side. To check this, try logging in on the CHEF iQ website (https://chefiq.com). If you can’t log in there either, it might indicate an account issue.

2. Password reset: If login on the website fails, try resetting your password by using the “Forgot Password” option. Ensure you follow the link in the email to fully reset the account password.

3. Network or server issues: There have been occasional reports of multiple users experiencing login difficulties due to server-side problems. If possible, try logging in again after some time or from a different network (e.g., switch from Wi-Fi to mobile data).

4. Contact CHEF iQ Support: If none of the above works, the issue could be linked to account or app backend problems that require direct support. You can reach CHEF iQ’s support team via:
- Email: [email protected]
- Phone: 1-888-593-1701 (Mon-Thurs 09:00–17:00 EST)
- Their Support FAQ page might also have useful info: https://chefiq.com/pages/support[srsltid=AfmBOopSW96zBUHyrs6axoyKbP7Fj_B_AzbSQWMR4tvdP0pJMt7L3M6a]

Could you try logging in on the website and attempt a password reset if needed? Then let me know what happens, and we’ll go from there.

Are you satisfied with this approach so far?