Hi there! I see you're having trouble with your password during the initial setup of the CHEF iQ app on your phone. Let's get this sorted out together.

To start, can you tell me a bit more about what exactly happens when you enter your password? For example, does the app say the password is incorrect, or does it not accept certain characters? Also, did you create the password yourself during account creation, or were you trying to use an existing account's password?

In the meantime, here are some initial things we can try:

1. Double-check that you are entering your password exactly as you set it up—watch for case sensitivity, spaces, or special characters.
2. If you have the option to reset your password within the app, try using that "Forgot Password" feature to create a new password.
3. Make sure that your phone’s date and time settings are correct, as incorrect time can sometimes cause login issues.

Could you try these and let me know what happens? If that doesn’t help, we can try resetting your password directly or look into any app updates or account issues.

keep getting incorrect password

Thanks for letting me know you’re still seeing the "incorrect password" message. Let’s try a few targeted steps to get past this.

1. Reset Password: If you haven’t already, try using the "Forgot Password" link in the app to reset your password. This ensures you’re using the most up-to-date password.

2. Check for App Updates: Sometimes, bugs can cause login issues. Please check the app store on your phone for any updates to the CHEF iQ app and install them if available.

3. Reboot Your Phone: Restart your device to refresh any temporary settings that could interfere with login.

4. Try Logging In On a Different Device or Web: To rule out an app-specific problem, try logging into your CHEF iQ account from a web browser or another device if possible.

5. Check Network Stability: Ensure your network connection is stable, as connectivity issues sometimes cause login failures.

6. Clear App Cache (if possible): On your phone, clear the app's cache via Settings > Apps > CHEF iQ > Storage > Clear Cache (steps can vary by device).

If none of these work, it could be worth uninstalling and reinstalling the app to clear any corrupted data.

If the issue persists even after these steps, please let me know. We may then need to verify if there is an account issue or escalate to CHEF iQ support at [email protected] for deeper troubleshooting42.

Are you able to try this and tell me how it goes?

i tried to resend link to change password, but it never comes to email

Thanks for the info about not receiving the password reset email. That definitely helps narrow things down. Let’s try a few things to troubleshoot this email delivery issue:

1. Check Your Spam/Junk Folder: Sometimes, password reset emails can accidentally land there. Please check all email folders including Spam, Junk, Promotions, or any filters you may have set up.

2. Verify Email Address: Double-check that the email you entered in the app to receive the reset link is exactly the one you used to sign up with CHEF iQ. A small typo could prevent the email from reaching you1.

3. Wait a Little Longer: Occasionally, email delivery can be delayed due to network or server issues. Waiting 10-15 minutes before trying again could help.

4. Try Resending Reset Email: Sometimes, sending the request again after confirming the email is correct can trigger the email to send.

5. Try a Different Network: If you’re on mobile data, switch to Wi-Fi or vice versa, then attempt the reset again to rule out network-related blocking.

6. Contact CHEF iQ Support: If none of the above worked, the issue might be on their end or your account might have a mismatch. You can reach out to CHEF iQ support directly at [email protected] or call them toll-free at 1-888-593-1701 during Monday to Thursday, 9 am to 5 pm EST for assistance with resetting your account4.

Could you try these and let me know if you find the reset email or if you need help contacting support?