[SEPTA] Apple login doesn't work. Cannot make new account login because it's tied to phone number

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Steffane Creighton
1 year ago In SEPTA
Apple login doesn't work. Cannot make new account login because it's tied to phone number

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Frank Taylor

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1 year ago

Hi there! I see you're having trouble logging into your SEPTA account using your Apple ID. Let's work through this together.

First, can you confirm if you're receiving any specific error messages when you try to log in? Also, are you trying to create a new SEPTA account, or are you attempting to access an existing one? Knowing this will help me guide you more effectively.

In the meantime, if your Apple ID is already linked to a phone number, it's likely that the app is preventing you from creating a duplicate account with that information. If you're having trouble retrieving the account or need to reset anything, I recommend checking the following steps:

1. Reset Apple ID Password:
- Make sure that you have access to the email associated with your Apple ID. You can visit the Apple ID account page to reset your password.

2. Check for App Updates:
- Ensure that your SEPTA app is up to date. You can do this by going to the App Store, tapping on your profile icon, and scrolling to find the SEPTA app for any pending updates.

3. Contact Support:
- If you're still unable to log in, it might be best to reach out to SEPTA customer support directly. You can email them at [email protected] or call them at 215-580-7800.

Would you like more detailed instructions on any of these steps, or do you have further information to share about the issue?

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