To resolve the issue of not seeing the "next to arrive" time on the SEPTA app, follow these step-by-step instructions:

1. Ensure the App is Updated: First, check if you have the latest version of the SEPTA app installed. Go to your device's app store, search for "SEPTA," and see if an update is available. If yes, download it.

2. Select Your Location: Open the SEPTA app and ensure that you have selected your starting station and destination. The "next to arrive" feature requires this information to provide accurate arrival times. To do this, go to the main screen and look for the option to input or select stations.

3. Check Your Connection: Ensure that your device is connected to the internet. A weak or unstable connection can affect the app's ability to fetch real-time data.

4. Use the 'Next To Arrive' Feature: After inputting your stations, navigate to the "Next To Arrive" section of the app. This may be found in the main menu or prominently displayed on the homepage. You might be required to tap on a specific button or icon to view this information.

5. Permissions Check: If you still can't see the "next to arrive" data, check your app permissions. Make sure that the app has access to your location services. Go to your device's settings, find the SEPTA app, and allow location access.

6. Clear Cache and Data: If the problem persists, you may want to clear the app's cache. This can usually be done in your device settings under "Apps" > "SEPTA" > "Storage" > "Clear Cache." Restart the app afterward to see if that resolves the issue.

7. Consult Customer Service: If none of the above steps work, consider reaching out to SEPTA customer service for assistance. You can call them at 215-580-7800 or look for more support options within the app.

For more specific guidance on the "Next To Arrive" feature, you may refer to the official description and troubleshooting help from SEPTA here - learn more.

By following these steps, you should be able to troubleshoot the issue and access the "next to arrive" information on the SEPTA app effectively.