Hi there! I’m Frank Taylor here to help you out. You mentioned that you're missing nearly 2,000 points in your RaceTrac Rewards account over the past couple of months, and it sounds like the new system might be causing some trouble. That’s definitely something we want to sort out quickly.

To get started, can you tell me:
1. How are you logging into your RaceTrac Rewards account? (phone number, email, or another method)
2. Have you noticed if your missing points correlate with any particular transactions or time periods?
3. Have you tried checking your account on both the app and the website to see if points appear differently?

In the meantime, here are some initial steps you can try to address missing points in the updated RaceTrac Rewards system:

1. Verify your login method and account linkage
Sometimes points don’t show up if your phone number or email isn’t correctly linked. Double-check your account settings to confirm your phone number is entered and correct.

2. Sync your account manually
Log out of the RaceTrac app on your Android device (you’re on Android 10, correct?), then log back in. This can often refresh your points balance.

3. Check for app updates
Ensure you have the latest version of the RaceTrac app installed from the Google Play Store. Sometimes older versions may have glitches affecting your rewards tracking.

4. Review recent transactions
In the app or on the website, look for any transactions from the last couple of months. Confirm if those purchases show points earned. Sometimes points appear after a delay.

If after these steps your points are still missing, I recommend contacting RaceTrac Rewards support directly with your account details and transaction history. They have a dedicated team that can investigate missing points and fix discrepancies. You can reach them here: https://www.racetrac.com/About-Us/Contact-Us/Rewards-Mobile-App 3

Would you like me to walk you through how to check your account settings or update your app? Let me know!

Are you satisfied with the solution I provided so far?