Hello! I’m here to help you with the issue of not receiving your discount at the pump when using your credit card. Let's dive into this.

Could you please provide me with a bit more detail? For instance, are you using the Earnify app to link your credit card, or are you trying to redeem the discount in a different way? Also, have you checked if your credit card is properly linked, or if you're at a participating location?

While I wait for your response, I can suggest a few troubleshooting steps:

1. Ensure Your Credit Card is Linked: Make sure that your credit card is linked within the Earnify app. If it hasn’t been added, the discount may not apply at the pump. You might want to check the app settings and confirm.

2. Location Settings: Verify that your location settings are enabled and that you are at a participating BP station. Discounts often only work at specific locations.

3. Check for Notifications: Sometimes, the app may send notifications about any issues or updates. It’s worth giving those a glance.

4. Monthly Statement: If you have checked the above and are still not seeing the discount, review your Earnify monthly statement. It may show if any discounts were applied or if there’s an error.

Let me know what you find, and I’ll be happy to help further!