Hi there! Sorry to hear that your YouGov app has been stuck with the "Oops, something went wrong. Try again later." message for three weeks now. That’s definitely unusual for such a long time.

To help you better, could you tell me if you’ve tried any troubleshooting steps already? For example, have you tried restarting the phone, reinstalling the app, or checking for any iOS updates? Sometimes these can resolve app loading issues.

In the meantime, here’s a step-by-step approach we can try together:

1. Force close the app and restart your iPhone
On iPhone with iOS 18, swipe up from the bottom of the screen and pause in the middle to bring up the app switcher. Swipe the YouGov app off the screen to close it. Then hold the side button and volume button to restart your phone.

2. Update the YouGov app
Open the App Store, tap your profile icon, then scroll to see if an update for YouGov is available. Sometimes older versions can get stuck.

3. Check your internet connection
Make sure you have a stable Wi-Fi or cellular data connection. Try switching between Wi-Fi and mobile data.

4. Clear cache for the app (via reinstall on iOS)
Since iOS doesn't have a direct cache-clear option inside apps, delete the YouGov app from your iPhone and reinstall it fresh from the App Store.

5. Check if YouGov is experiencing server issues
Sometimes if many users face the same error, it points to a backend problem on YouGov’s side. I found some older forum mentions of this error happening during reward redemption or login, but nothing recent about a long outage. If others still face the problem, it might be worth reaching out to YouGov directly at [email protected].

If after trying these steps the problem remains, let me know. We can explore further such as checking account-specific problems or debugging app permissions.

Are you comfortable trying these steps now? Let me know where you get stuck or how it goes!

YouGov app won’t load. Just says “oops something went wrong try again later. 3 weeks running now

Hi again! Thanks for sharing that the YouGov app has been showing the "Oops, something went wrong" message continuously for three weeks.

From what I found, this error message has been reported by some users before, sometimes linked to login or server issues. Unfortunately, similar reports show that when this lasts for a very long time, it might be connected to issues on YouGov’s backend or your account specifically2.

Since you’re on iPhone with iOS 18.7, here’s what I recommend to try next beyond the usual refresh, reinstall, and network checks:

1. Try logging in from a different device or browser
If it works elsewhere, this confirms the problem is likely app-specific or device-related.

2. Check your YouGov account status
Sometimes accounts can get restricted or stuck due to surveys or payment issues. Log in on their web site and verify your account is active.

3. Confirm app permissions
On iOS, go to Settings > YouGov app and ensure it has necessary permissions. Though rare, missing permissions can sometimes cause issues.

4. Contact YouGov Support directly
Since the issue has persisted for weeks, the next best step is to email their support at [email protected]. Provide them your account details and describe the error. They can check your account and any ongoing server-side problems.

5. Check for broader server outages
I also checked a status page that sometimes tracks site outages. It looks like users have reported this error recently, so it might be part of a current issue with YouGov servers4.

If you want, I can help draft a message to YouGov support or guide you through checking your account on their website. Let me know how you’d like to proceed.

Are you satisfied with these next steps? Or is there any specific detail you want me to focus on?