Hi there! I understand you're having trouble logging into your YouGov account and you're no longer receiving surveys. Let's get to the bottom of this together.

First, could you tell me a bit more about what happens when you try to log in? For example:
- Are you seeing any error messages?
- Are you able to receive login codes via email if you use two-factor authentication?
- Have you tried logging in on a different browser or device to see if the issue persists?

In the meantime, here are some common steps to try:

1. Check Your Login Details: Make sure your email and password are entered correctly. Sometimes, small typos can cause login issues.

2. Reset Your Password: If you suspect your password may be the issue, try resetting it through the "Forgot Password" option.

3. Check Your Email for Login Codes: If YouGov uses email codes for login, make sure those emails aren’t going to your Spam or Junk folder. Some users report not receiving these codes promptly.

4. Update the YouGov App (if using app): Make sure the app is updated to the latest version if you’re using it on your device.

5. Check Survey Frequency Settings: Sometimes, if your account settings are limiting survey frequency, you won’t receive new surveys. You can check this in your account’s “Personal details” or “Account settings” on the website.

6. Try Logging in on a Different Browser: Since you're on WebKit with Windows 10, trying Chrome, Firefox, or Edge might help isolate if the issue is browser-specific.

If none of these steps help, there could be an issue with your account, such as a temporary lock due to suspected suspicious activity, which has happened for some users. In that case, YouGov’s support team can help unlock your account after verifying your identity.

Would you like me to guide you through any of these steps? Also, let me know if you have already tried any of them so I can tailor my next suggestions.

YouGov support — login issues and surveys
YouGov login issue discussions on Reddit

They say they are sending me a code for verification but the code never arrives. It's not in the spam folder either.

Thanks for letting me know about the verification code not arriving, even outside of the spam folder. That’s definitely something we can work through.

Here are some practical steps to try next:

1. Resend the Code: On the YouGov login page where it asks for the code, there is usually an option like “Click here to resend.” Try using that to prompt another code to be sent.

2. Check Email Filters: Sometimes, strict email filters might block these codes before they reach your inbox or spam. If you use any email clients or webmail services with advanced filters or tabs (like Gmail’s Promotions or Updates tabs), check there too.

3. Whitelist YouGov Email: Add [email protected] to your email contacts or whitelist to make sure the emails get through.

4. Try a Different Email or Login Method: If possible, try logging in via a different method (e.g., social login if available) or check if you registered with an alternate email account.

5. Account Issues: Some users have reported not receiving codes due to account suspensions related to previous low-quality answers or failing verification checks. If this might apply, contacting YouGov support directly at [email protected] or via their support site is recommended—they can check the status of your account and help reactivate it if needed1 2.

Would you like guidance on how to contact YouGov support, or should we try resending the code together first? Let me know what you prefer!

I've tried resend code several times. If you want to try and resend it that would be fine.

Thanks for trying to resend the code multiple times. Since resending hasn’t worked from your side, I don’t have the ability to trigger the code sending myself, but what I can do is guide you on the best next steps to resolve this quickly.

From what I see, this issue sometimes happens if the account is temporarily locked or flagged due to past activity like low-quality answers or failed attention checks. This can prevent verification codes from being sent out properly. In these cases, the YouGov support team is usually the only one who can review and reactivate the account for you.

Here’s what I suggest:
- Please send an email describing your issue—including that you have tried resending the verification code multiple times but haven’t received it—to [email protected].
- In your email, mention your account email address and request that they check if your account is locked or flagged, and if possible, ask for reactivation.

Additionally, you can reach YouGov’s official support through their help center: YouGov Contact and Support

Unfortunately, there are reports of delays or lack of response sometimes, but this direct contact is the most effective path to get your account reviewed and fixed1 2.

If you want, I can help you draft the email or guide you through submitting a support request on their site. Would you like that?