[YouGov] After logging in, the page again goes back to 'login' page despite correct code & email.

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Vishakha
1 month ago In YouGov
After logging in, the page again goes back to 'login' page despite correct code & email.

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 month ago

Hi there! I understand that after you log in to the YouGov app with the correct email and code, it just keeps going back to the login page. Let me help you get this sorted.

First, just to clarify a couple of things for me:
- Are you using the YouGov app on your Windows device with WebKit browser?
- Have you noticed if this happens every time you try to log in or only sometimes?
- Have you tried clearing your browser cache or cookies before logging in?

While I wait for your reply, here are some easy steps that often fix this kind of issue:

1. Clear Browser Cache and Cookies
Sometimes old session data or corrupted cookies can cause the site to behave oddly. Since you're browsing on WebKit with Windows 10, you can clear cache by:
- Opening the browser's settings (usually via three dots or lines icon).
- Finding the option for "Clear browsing data" or "Clear cache and cookies".
- Make sure to select cookies and cached images/files, then confirm clearing them.

2. Ensure Cookies Are Enabled
YouGov uses cookies to keep you logged in. If cookies are disabled in your browser, the session won't persist after login and you'll be sent back to the login page. Double-check that cookies are allowed.

3. Try a Different Browser or Incognito Mode
Sometimes browser extensions or settings interfere with login sessions. Trying incognito mode or a different browser can help identify if this is the case.

4. Check Your Date and Time Settings
Incorrect system time on your device can affect secure login sessions. Please make sure your Windows 10 device has the correct date and time.

If these don't fix the problem, it's possible there could be:
- An account-specific problem (e.g., account blocked or flagged).
- A temporary issue with the YouGov platform.

If you have already tried clearing cache, enabling cookies, and checking your system time, please let me know. We can then look into resetting your login or verifying if there is any issue on YouGov's end.

Are you able to try those steps for me? I'd be happy to walk you through any part if you need.

Looking forward to your update!

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