Hi there! Thanks for reaching out. I understand you’re having trouble seeing your open bets on the bet365 app on your iPhone running iOS 18.6.2. Let’s get this sorted out together.

To clarify first, do you see the app loading properly but just no open bets showing? Or is there some other issue with the app like it freezing or displaying errors? Also, are you connected via WiFi or cellular? These details will help me pinpoint the problem better.

While I wait for your reply, here’s a step-by-step to try that often resolves display issues with bets:

1. Check Your Internet Connection
Make sure your internet is stable—switch between WiFi and cellular to test if the issue persists.

2. Force Close and Reopen the App
Swipe up from the bottom (if you have a home bar) and swipe the bet365 app off the screen to close it fully. Then reopen it.

3. Update the bet365 App
Go to the App Store and check if there’s an update available for bet365. Running the newest version often fixes bugs.

4. Clear Data (via App Settings if available) or Reinstall the App
Sometimes cached data can cause display issues. If there is an option in the app settings to clear cache or data, try that. Otherwise, uninstall and reinstall the app to refresh everything.

5. Log Out and Back In
Sign out of your account, close the app, and log back in again to refresh your session.

6. Check for Account or Server Issues
Occasionally bets don’t display due to server maintenance or temporary account issues. You could check bet365’s official site or social media for any announcements.

If after these steps you’re still not seeing your open bets, let me know if this happens on WiFi and cellular both. It could be a more technical issue we need to escalate or a backend problem on their side.

Are you okay with trying these? I can guide you through any step carefully.

Yes I’ve tried all of the above

Thanks for letting me know you’ve already tried those steps. Since the usual fixes haven’t brought up your open bets, let's dig a bit deeper.

One common cause when bets don’t display properly in the app can be location verification issues, especially if you use a VPN, proxy, or any location-masking tool. On iOS 18.6.2, the bet365 app relies on accurate location data to show active bets. Could you please check if you have any VPN or proxy active on your iPhone? If so, try disabling it and reopen the bet365 app.

If location isn’t the issue, sometimes the problem can be linked to account session errors or server-related glitches that routine app reinstalling doesn’t clear. In this case, more advanced assistance from bet365’s dedicated 24-hour Customer Technical Support would be your best next step. They can check if there’s a backend issue with your account or a wider system problem affecting bet visibility.

You can contact them directly here: https://help.bet365.com/en/technical-support/faqs 1

If you want, I can help you compose a message or guide you through this contact process.

Before you reach out, one last thing to try would be:
- Disable any VPNs/proxies
- Restart your iPhone again (hold side and volume button, slide to power off, then turn back on)
- Log back in fresh to see if bets appear.

Does that sound okay to you? Let me know, and we'll keep working on this!