Bridgefy opens, but when I tap on 'Sign in with Google' or 'Sign in with Apple', I get a 'Bridgefy has stopped' error. My device is General Mobile 5 P
[Bridgefy] Bridgefy opens, but when I tap on 'Sign in with Google' or 'Sign in with Apple', I get a 'Bridgefy has stopped' error. My device is General Mobile 5 P
Hi! Sorry to hear you're experiencing that issue with Bridgefy crashing when you try to sign in with Google or Apple on your General Mobile 5 P device. Let’s work through this together.
To start off, have you recently updated the Bridgefy app or your Android OS to version 10? Sometimes app crashes happen due to compatibility issues after updates. Also, have you tried any troubleshooting steps yet, like restarting your phone or reinstalling the app?
Here’s a step-by-step approach to try resolving this:
1. Restart your device: Sometimes a fresh start clears temporary glitches.
2. Clear Bridgefy app cache and data: - Go to Settings > Apps > Bridgefy. - Tap on Storage. - Tap Clear Cache and then Clear Data. - Restart Bridgefy and try signing in again.
3. Update or reinstall the app: - Make sure you have the latest version of Bridgefy from the Google Play Store. - If already updated, uninstall the app completely and then reinstall it.
4. Check Google Play Services & Apple Services: - For Google sign-in, ensure Google Play Services is updated and functioning properly as it handles the authentication. - Since your device is Android, the Apple sign-in button may rely on specific SDK support; ensure your app is up-to-date to support this feature.
5. Test other sign-in methods, if available: - If you have an option to sign in with email/password or anonymously, try that to isolate whether the problem is only with Google/Apple sign-in.
6. Check permissions: - Make sure Bridgefy has all the necessary permissions enabled to access accounts and network.
If after these steps the app still crashes precisely when you tap the sign-in buttons, this could indicate a bug with the authentication feature on your device model or Android 10 specifically.
In that case, it’s a good idea to collect crash logs (if you are comfortable) and send them to Bridgefy support at [email protected] for further investigation.
Let me know how it goes after trying these steps, or if you need help with any step! Are you satisfied with this plan so far?
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Hi! Sorry to hear you're experiencing that issue with Bridgefy crashing when you try to sign in with Google or Apple on your General Mobile 5 P device. Let’s work through this together.
To start off, have you recently updated the Bridgefy app or your Android OS to version 10? Sometimes app crashes happen due to compatibility issues after updates. Also, have you tried any troubleshooting steps yet, like restarting your phone or reinstalling the app?
Here’s a step-by-step approach to try resolving this:
1. Restart your device: Sometimes a fresh start clears temporary glitches.
2. Clear Bridgefy app cache and data:
- Go to Settings > Apps > Bridgefy.
- Tap on Storage.
- Tap Clear Cache and then Clear Data.
- Restart Bridgefy and try signing in again.
3. Update or reinstall the app:
- Make sure you have the latest version of Bridgefy from the Google Play Store.
- If already updated, uninstall the app completely and then reinstall it.
4. Check Google Play Services & Apple Services:
- For Google sign-in, ensure Google Play Services is updated and functioning properly as it handles the authentication.
- Since your device is Android, the Apple sign-in button may rely on specific SDK support; ensure your app is up-to-date to support this feature.
5. Test other sign-in methods, if available:
- If you have an option to sign in with email/password or anonymously, try that to isolate whether the problem is only with Google/Apple sign-in.
6. Check permissions:
- Make sure Bridgefy has all the necessary permissions enabled to access accounts and network.
If after these steps the app still crashes precisely when you tap the sign-in buttons, this could indicate a bug with the authentication feature on your device model or Android 10 specifically.
In that case, it’s a good idea to collect crash logs (if you are comfortable) and send them to Bridgefy support at [email protected] for further investigation.
Let me know how it goes after trying these steps, or if you need help with any step! Are you satisfied with this plan so far?