Hi there! I’m sorry to hear that you’re having trouble with the Feit Electric app on your iPhone. Let's work through this together.

It sounds like your app isn’t recalling your email, which could be preventing you from accessing your smart plugs. Could you let me know if you’ve tried any troubleshooting steps already, such as reinstalling the app or checking for any updates to it?

In the meantime, here’s a simple step-by-step approach you can try:

1. Force Close the App: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) and swipe the Feit Electric app off the screen to close it completely.

2. Reopen the App: Relaunch the Feit Electric app and try to log in again with your email.

3. Check for App Updates: Go to the App Store, search for the Feit Electric app, and see if there is an update available. If there is, update the app and check if the issue persists.

4. Sign Out and Back In: If the option is available, try signing out of your account (if you're able) and then sign back in.

5. Reset Your Password: If you're still having trouble, consider resetting your password, which you can initiate from the login screen of the app.

If you still encounter issues, let me know, and we can explore deeper troubleshooting or potentially reach out to our support team for further assistance. Are you satisfied with the solutions I provided so far?

It thinks my email is my router name.

Thanks for the clarification! It sounds like the app might be misinterpreting your information, thinking your router name is your email. Let’s try to resolve this so you can get back to managing your smart plugs.

Here’s a step-by-step approach to troubleshoot this issue:

1. Log Out and Clear Cache:
- Open the Feit Electric app.
- If possible, go to your profile settings and log out of your account.
- Close the app completely and try clearing the cache or resetting the app settings if that option exists in your iPhone settings.

2. Forget the Network:
- Go to your iPhone's settings.
- Tap on Wi-Fi and find your network.
- Tap the “i” icon next to your network name and select Forget This Network.
- Restart your phone and reconnect to your 2.4 GHz Wi-Fi network (if applicable).

3. Reinstall the App:
- Uninstall the Feit Electric app from your iPhone.
- Restart your device.
- Reinstall the app from the App Store and try logging in again with your correct email.

4. Ensure Email Accuracy:
- Double-check that you are entering your email address correctly, including any typos or unnecessary characters.

5. Reset Your Password:
- If the issue still persists, consider resetting your password. You can typically do this from the login screen of the app.

If after these steps the problem still occurs, it might be a good idea to contact our support team for further assistance. You can reach them via email at [email protected].

Are you satisfied with the steps I’ve provided, or do you need further assistance?