[Newsmax] Newsmax app always loses connection. Not my system

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Ray Kups
6 months ago In Newsmax
Newsmax app always loses connection. Not my system

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Charlotte Green

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6 months ago

Hi there! I understand your Newsmax app keeps losing connection even though your system seems fine. Let's try to get to the bottom of this together.

To start, could you tell me a bit more? For example:
- Are you experiencing the connection loss on a specific device or on multiple devices?
- Does it happen all the time or only during certain times or shows?
- Have you noticed any error messages or pop-ups when the connection is lost?

In the meantime, here is a step-by-step plan to troubleshoot the app connection issue on your Mac running OS X 10.15.7:

1. Close and Restart the Newsmax App
Sometimes simply quitting the app completely and reopening it can clear temporary glitches causing connection drops.

2. Check for App Updates
Make sure the Newsmax app is updated to the latest version. Updates often include fixes for bugs impacting connectivity.

3. Restart Your Mac and Network Devices
Restart your Mac and also power cycle your router/modem (turn off, wait 30 seconds, then turn back on). This refreshes your network connection.

4. Verify Internet Stability and Speed
Even if your system looks fine, confirm your Wi-Fi or Ethernet connection is stable and speed meets streaming needs. You can test your speed on websites like speedtest.net.

5. Clear Cache/Temporary Data
If possible within the Newsmax app settings, clear cache or stored data which might hinder continuous streaming.

6. Reinstall the Newsmax App
Uninstall and then reinstall the app to ensure the latest fresh installation without corrupted files.

7. Check Your Newsmax Account
Confirm your subscription is active and logged in on the correct device.

If you have already tried some of these steps, do let me know which ones so we don’t repeat them. We can then explore deeper settings or potential account/server issues.

Would you like help walking through any of these steps?

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