Hi there! I understand you're having trouble creating videos in the Keynote app on your iPhone. Could you tell me a bit more about what exactly happens when you try to create or include videos? Are you trying to embed videos into a presentation, export your Keynote as a video, or something else? Any specific error messages or what you observe on your screen will help me guide you better.

Once I know a bit more, we can go through some steps to get this working smoothly.

It does not create the video. The song is ready but does create the video to share

Thanks for the info! It sounds like you have your song ready but the KP app is not successfully creating or exporting the video you want to share, correct? Just to clarify, are you working in the KP app to create a video that combines your song and visuals, or is this about sharing a video visit recording?

Assuming you are creating a video within the KP app, here are some steps we can try to resolve the video creation issue:

1. Check Your Internet Connection: Video creation and sharing sometimes require a stable internet connection, especially if it's uploading to a server. Ensure your iPhone is on a reliable Wi-Fi or cellular network.

2. Close Background Apps: Sometimes other apps using resources can interfere. Double-click the Home button or swipe up to view apps and close any not needed.

3. Update or Reinstall the KP App: Ensure you have the latest version of the KP app installed from the App Store. If you do, try uninstalling and reinstalling to clear any corrupt caches.

4. Restart Your iPhone: A quick reboot can refresh system processes that might cause the app not to create the video properly.

5. Storage Space: Make sure you have enough available storage on your iPhone for video creation.

6. App Permissions: Check that the KP app has permissions to access Photos, Microphone, and Storage. Go to Settings > KP app > enable relevant permissions.

If these steps don't do the trick, please let me know if you are seeing any error messages or if the app freezes or crashes during video creation. That will help narrow down the root cause.

Also, if this is about recording a video visit or something specific to video visits with KP, I can guide you through a troubleshooting PDF from KP that addresses video issues during visits1.

Let me know how it goes! Are you satisfied with the solution I provided?