To resolve the issue of not being able to import a photo into the reference window in ibis Paint X on Windows 10, you can follow these steps:

1. Restart the Application: Close ibis Paint X completely and then reopen it. This often resolves temporary glitches.

2. Create a New Canvas: Sometimes, the problem could be linked to a specific canvas. Start a new canvas to see if the issue persists.

3. Check File Format: Ensure that the image you are trying to import is in a compatible format, such as JPEG, PNG, or BMP. Unsupported formats may lead to import failures.

4. Permissions: Ensure that ibis Paint X has permission to access your files. Windows may restrict access to certain folders depending on your permissions. You can modify permissions through the app settings in Windows.

5. Update the App: Make sure that you are using the latest version of ibis Paint X. Check the Microsoft Store for any updates and install them.

6. Clear Cache: Try clearing the temporary files or cache of ibis Paint X. This can sometimes solve issues related to file handling.

7. Restart Your Device: If the problem continues, restart your computer. This can resolve system-related issues that affect application performance.

8. Reinstall the App: If none of the above steps work, you may want to uninstall and then reinstall ibis Paint X. This can fix corrupted files or settings.

9. Consult Community Forums: If you’re still experiencing difficulties, consider checking forums like Reddit, where users might share similar experiences and solutions. Posts discussing issues related to photo imports may provide additional insights - learn more.

10. Contact Support: If all else fails, contacting the ibis Paint X support team for further assistance would be advisable.

Following these steps should help you resolve the importing issue in ibis Paint X effectively.

Troubleshooting ibis Paint X import errors on Windows 10