[Keeta] I'm in Qatar however when I open Keeta and try to enter my address, the location on the app is in Brl

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Phan bich hien
2 months ago In Keeta
I'm in Qatar however when I open Keeta and try to enter my address, the location on the app is in Brl

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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2 months ago

Hi there! I understand you're in Qatar and when using the Keeta app, the location is showing Brazil instead of your actual location. That definitely sounds confusing.

To help you better, can you tell me a bit more? For example:
- Are you manually entering your address or trying to use the app's location detection (GPS)?
- Does the app always default to Brazil, or does it sometimes detect Qatar correctly?
- Have you tried restarting the app or your device since noticing this issue?

Meanwhile, based on what I know, Keeta has expanded to multiple countries including Qatar and Brazil but some users have reported issues with location pinning, where the app mistakenly shows Brazil locations even if the user is in Qatar. This could be due to a GPS or geofence bug in the app or a mismatch in app settings.

Here are some steps you can try to correct the issue:

1. Check Location Permissions:
- On your Windows device, ensure the app has permission to access your location. Go to Settings > Privacy > Location and verify that location access is enabled for the Keeta app or your browser if using the web version.

2. Manually Set Location in the App:
- If automatic detection defaults incorrectly, see if you can manually adjust the location by entering your full address including your city, postal code, and country. Sometimes adding more detail helps the app pin you accurately.

3. Clear Cache and Data:
- If you’re using a browser or the app, clear cache and cookies or app data to remove any saved incorrect location info. Then, restart the app to see if it updates your location correctly.

4. Update the App:
- Make sure you’re running the latest version of Keeta, as bug fixes related to location issues might have been released.

5. Check Network Settings:
- Sometimes VPNs or certain proxy networks can cause location mismatches. Try disabling any VPN you might be using and check if the location corrects itself.

If you’ve already tried these or if the issue persists, it might be related to a known bug specific to Keeta in Qatar. From community reports, this is a bug they're working on fixing1.

Would you like me to guide you through any of these steps more specifically? Or are you mostly using the app or a browser to access Keeta?

Let me know, and we’ll figure this out together!

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