Hi there! I’m really sorry to hear that your app is stuck on the loading screen, even with an internet connection. Let's work together to resolve this.

To start, could you let me know which specific app you're having trouble with? Additionally, have you tried any troubleshooting steps yet, like restarting the app or your device? Knowing this will help me guide you better!

Yes i habe tried it but is still not opening

Thank you for that information! Since you've tried restarting the app and your device but it's still not working, let’s explore a few more troubleshooting steps to see if we can get it up and running. Here’s what we can do:

1. Check Your Internet Connection: Even though you mentioned you have internet, it might help to double-check by trying to load a different website or app to see if they work.

2. Clear the App Cache:
- Go to your Windows settings.
- Select “Apps.”
- Find the app in the list, click on it, and look for an option to clear the cache. This can help if there's corrupted data causing the loading issue.

3. Update the App: Ensure that your app is updated to the latest version.
- You can do this through the Microsoft Store if it’s a UWP app, or through a direct installer if it’s standalone software.

4. Reinstall the App:
- Uninstall the app and then reinstall it. Sometimes, files can become corrupted, and a fresh install can resolve the problem.

5. Check for Server Issues: Sometimes apps may face outages. Here’s a link to a Reddit post where users discuss issues with the app: App not loading?. It might give you an idea if it's a widespread issue.

Let me know how these steps work for you! If the issue persists, we might need to look into server-related problems or report the issue to higher-level support. Are you satisfied with these suggestions?