[Raw Story] When I opened the app, it was all ads no stories. Eventually, I deleted the app and reinstalled it. Now it’s not letting me login.

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Yvonne Chisholm
2 months ago In Raw Story
When I opened the app, it was all ads no stories. Eventually, I deleted the app and reinstalled it. Now it’s not letting me login.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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2 months ago

Hi! I’m sorry to hear you’re having trouble seeing stories in the Raw Story app and now can’t log in after reinstalling. Let’s try to get this sorted out for you.

First, just to confirm a couple of things:
- Were you previously logged in with a subscription account before the reinstall?
- When you try to log in now, is there any error message you see? If yes, could you tell me what it says?

While waiting for your reply, here’s a step-by-step approach we can try:

1. Make sure you have a stable internet connection (Wi-Fi or cellular).
2. Check that you’re entering the correct email and password tied to your Raw Story account.
3. Force close the app (swipe it away in the app switcher) and reopen it.
4. If the login screen isn’t accepting your credentials, try resetting your password using the "Forgot password?" option on the login page.
5. Sometimes iOS can cache old data — try restarting your iPhone to clear any residual app cache.
6. After logging in, ensure you tap the RawStory+ Login button in the app or web view to confirm you’re recognized as a subscriber. Without this, you might see ads instead of stories.

If you still see all ads and no stories after confirming login, it’s possible the app isn’t properly syncing your subscription status, which can sometimes happen. In that case, logging out completely and logging back in can help.

If none of these work, the issue could be on the app’s backend, and contacting Raw Story’s support team at [email protected] might be necessary to look up your account specifically.

Does any of this align with what you’ve tried so far? Let me know the details, and we’ll work through the next steps together!

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