Hi there! I understand your Hero Band III is not charging, and that's definitely something we want to fix quickly. To help you best, could you tell me a bit more about what you're experiencing? For example:

- Is the band completely not charging at all, or does it show some signs of charging but then stops?
- Are you using the original charger and cable?
- Have you noticed any physical damage or dirt on the charging contacts of the band?
- Is the band powering on at all right now?

Meanwhile, here are some general steps we can try for Hero Band III charging issues on your iPhone with iOS 18.7:

1. Check the charging cable and adapter: Use the original charging cable and power adapter that came with your band if possible. Avoid adapters over 2A output as they could harm the band’s circuit. Also, try connecting to different USB power sources or charging ports (like a computer USB port or a different wall charger) to rule out power source issues.

2. Clean the charging contacts: Sometimes dirt or debris on the charging pins on the band or charger can prevent proper contact. Gently wipe them clean with a dry, soft cloth.

3. Ensure correct placement: Make sure the band is properly aligned on the charger, with the charging pins touching their counterparts exactly.

4. Force restart the band: If the band has any light or minor power, sometimes a restart helps. Usually pressing and holding the physical button for about 10 seconds forces a restart.

5. Inspect for overheating: Charging may fail if the band is too hot or cold. Try charging at room temperature.

6. Factory reset as a last resort: If you can get the band to power on but the app still shows issues, resetting to factory settings can sometimes fix software charging glitches. Make sure to backup any important data before this step.

If these don’t help, there may be a hardware fault with the band or the charger itself. In that case, I can guide you through warranty or repair options.

Let me know what you’ve tried, or if you want more detailed guidance on any step! Are you able to check the charger or band for any visible issues right now?

Earlier it did show a green light. It did blink some. I know of no problems of damage . I haven’t used it in a long time . I bought an Apple Watch but I don’t really know how to use it well . I want to go back to this one because it’s easy to worry. Not sure how long ago I got this one. I’m kinda lid so I haven’t been roughy in it . I have all colors of bands to wear. It did come on a few times bu would not stay on? I hope I can get it going

Thanks for sharing those details. It sounds like your Hero Band III does have some life in it since you saw the green light blink earlier, which usually indicates the heart rate sensor is trying to work or that the device is trying to communicate. Since you mentioned it sometimes comes on but won’t stay on, and it hasn’t been used in a while, there might be a couple of things going on like battery issues, or the device might need a reconnect or reset.

Here’s a plan to get your band back up and running step-by-step:

1. Charge the Band Fully — Patience Helps!
Since it hasn’t been used in a while, the battery could be very low or deep-discharged. Connect it to the charger using the original cable and adapter. Make sure the green light appears indicating charging. Sometimes it takes a while for a battery to show signs of life when deeply drained—try charging it continuously for at least an hour. Keep the band in a place with moderate room temperature.

2. Force Restart Your Band
While charging or after some charge: press and hold the band’s main button for about 10-15 seconds until it vibrates or the screen briefly lights up. This can help reboot the system.

3. Check the App Connection
Open the Hero Band III app on your iPhone (iOS 18.7), ensure Bluetooth is on, then try to pair or reconnect the band. Sometimes if the app is outdated or not properly synced, it can cause the band to not stay powered on or communicate fully.

4. Update or Reinstall the App
Even if you already have the app, try going to the App Store and see if there’s an update available. If you continue to have trouble, uninstall and reinstall the app—this can clear any connection glitches.

5. Disable Auto Heart Rate Monitoring (Optional)
Sometimes the green blinking light is due to the band continuously trying to measure your heart rate—this is normal, but if it’s causing trouble, you can turn off automatic heart rate monitoring in the app settings to save battery. This might help the band stay on longer.

6. Factory Reset the Band
If the band powers on but is unstable or not connecting, you can perform a factory reset (check the app or refer to the manual). Since you haven't been rough on it, a reset can clear any software hiccups.

7. Check for Battery or Hardware Issues
If after these steps the band still won’t stay powered on or charge properly, the battery might have degraded over time. The Hero Band III’s batteries can weaken if unused for a long period.

If you want, I can help guide you more precisely to the factory reset steps or app settings. Also, confirm if the green blinking light is the heart rate sensor on the back or something else?

Let me know how things go with these steps or if you want me to help walk you through them!

Are you able to try charging for about an hour and then force restart the band?

So far nothing is helping , can a battery be replaced , if that the problem ?

Thanks for letting me know you've tried the basic steps so far. Yes, the battery in the Hero Band III can be replaced, but it does take some care and a bit of technical work. Since the battery is internal and the band is water-resistant, replacing the battery usually involves opening up the back case carefully, disconnecting the old battery, and soldering or connecting a new compatible lithium battery.

Here’s what you should consider:

1. Battery Replacement is Possible: Others have replaced similar smartwatch batteries by carefully prying open the back cover with a thin blade or tool, then removing and replacing the battery5 .

2. DIY or Professional: If you’re comfortable with small electronics repair, you can find videos that show how to replace smartwatch batteries step-by-step. For example, there are helpful tutorials on YouTube showing watch battery replacements—though not specific to Hero Band III, the process is comparable1 3. Just be cautious not to damage internal parts.

3. Tools & Battery: You’ll need a small thin blade or pry tool, the correct replacement battery (likely a small lithium-ion battery—matching size and specs), and possibly small screwdrivers. Replacement batteries for smartwatches can be ordered online from specialty sites or marketplaces.

4. Consider Warranty & Cost: If your band is still under warranty or you prefer safer options, contacting official support or a qualified repair center is a good choice. Battery replacements from third parties can vary in quality and might void warranty if not handled properly.

If you want, I can help guide you through finding a specific battery model for your band or locate detailed videos for the replacement process. Just let me know your preference.

Would you like some help with that, or possibly advice on repair service options?

I am comfortable changing the battery . I just don’t know the replace number or size ?

Thank you for being comfortable with changing the battery yourself! Regarding the specific battery size or replacement number for the Hero Band III, unfortunately, the official user manuals and app store descriptions don’t list the exact battery model or size directly3 4.

What I recommend is these next steps:

1. Open the Back Cover Carefully to check the battery itself for any numbers or specifications printed on it. Often, the battery will have a model number, voltage (like 3.7V), and capacity (like mAh) written on the label.

2. Take a Clear Photo of the battery’s label and use that info to search for an exact replacement online.

3. Look Up Generic Small Lithium Polymer Battery Sizes for smartwatches; many devices use batteries with a capacity around 70-120mAh and voltage about 3.7V.

4. If Photos or Labels Aren’t Available, you might try searching for Hero Band III battery replacement parts on sites like eBay or electronics parts stores where someone might list the compatible battery model after opening theirs.

If you’d like, I can help interpret any numbers you find on your battery or help you search for compatible batteries based on your band’s model details.

Would you be able to open the band and check the battery label? I’m here to help with next steps!

Well getting it open is the hard part . I will keep trying thing tonight. If I can open it I’ll see want I can learn. I’m sure I’ve had this 3 years probably ? Warranty was how long ?

I completely understand how challenging it can be to open the band, especially since it’s designed to be water-resistant and snugly sealed. Taking your time is definitely wise.

Regarding the warranty, most Hero Band III devices typically come with a one-year limited warranty from the date of purchase. Since you mentioned you've had the band for about three years, it's likely out of warranty at this point.

That said, since you feel comfortable with opening the band yourself, the battery replacement route could be a good option once you manage to get it open. When you do, look for the battery label with voltage and capacity info as we discussed earlier.

If you happen to face any app troubles along the way, like the Hero Band III app not opening or connecting correctly, here are a few things that often help:

1. Restart your iPhone to refresh its system.
2. Make sure your iOS (18.7) is fully updated.
3. Try uninstalling and reinstalling the Hero Band III app to clear any issues with app cache or corrupted data.
4. Check Bluetooth is on and working properly; toggle it off and on if needed.
5. Ensure the band is fully charged or at least showing charging signs before pairing.
6. If the app still won't open, sometimes clearing app cache or checking online forums for app compatibility on your iOS version helps19.

When you get a chance to work on opening the band or need help with the app or pairing, just let me know—I’m here to support you through it all.

Are you ready to continue with opening the band later tonight, or would you prefer help troubleshooting the app right now?

I couldn’t see the blue tooth coming up for the watch so I’ll remove and reset it and see if my phone recognizes it

It's a great plan to remove and reset the Apple Watch if you're having trouble with its Bluetooth showing up—sometimes a fresh start helps. Now, focusing on your Hero Band III Bluetooth connectivity issue, I'll guide you through steps to get your iPhone to recognize and pair with your band:

1. Ensure the Band is Fully Charged and Powered On:
Since you tried charging earlier, double-check that the band shows some sign of power (like a screen light or vibration). The Bluetooth signal won't appear if the band is off or battery dead.

2. Turn Bluetooth Off and On on Your iPhone:
Go to Settings > Bluetooth, toggle it off, wait 10 seconds, then toggle it back on. This refreshes your iPhone’s Bluetooth.

3. Forget Old Bluetooth Connections:
If your phone remembers old Bluetooth pairings with your band or similar devices, it can cause conflicts. In Bluetooth settings, find any existing Hero Band III connections or unknown devices and tap "Forget This Device."

4. Restart Both Devices:
Power off your iPhone, and restart it. Do the same with your Hero Band III by pressing and holding its main button for about 10 seconds until it reboots.

5. Open the Hero Band III App and Try to Pair:
Make sure the Hero Band III app you have is the official one from the App Store. Open the app, navigate to the Bluetooth or device pairing option, and follow the prompts to connect the band. Keep your iPhone close to the band during this.

6. Ensure Location Services are Allowed for the App:
Sometimes, Bluetooth pairing requires Location Services on iOS to be enabled for that app. Go to Settings > Privacy > Location Services, find the Hero Band III app, and set it to "While Using the App" or "Always."

7. Update or Reinstall the Hero Band III App:
If the app is outdated or corrupted, delete it and reinstall the latest version from the App Store.

If after these steps, your iPhone still doesn’t discover the Hero Band III in Bluetooth settings or the app fails to connect, please let me know. There are a few advanced settings we can check, or we can look into any compatibility issues specific to iOS 18.7 and your phone model1 6 9.

Feel free to try these steps and let me know how it goes!

Ok thank you I’ll get back later if I have any my changes

Hi again! I’m happy to help you with a guide on the features and setup of your Hero Band III app and device. Here’s a simple overview to get you started and make the most of your band:

### Hero Band III App Features
- Health Monitoring: Track your heart rate, sleep quality, steps, calories burned, and distance walked throughout the day and night.
- Sleep Tracking: Monitor your deep and light sleep stages to better understand your rest quality.
- Activity Tracking: Records different types of exercise and daily movements.
- Notifications: Receive call, message, and app alerts directly on your band.
- Sedentary Reminder: Reminds you to move if you've been inactive for too long.
- Alarm, Stopwatch, and Find Phone: Useful tools you can control through the band.
- Customizable Watch Faces: Change the look of your band screen.

### Setting Up the Hero Band III App on Your iPhone (iOS 18.7)
1. Download the App: Search for “Hero Band III” on the App Store and install the official app.
2. Enable Bluetooth: On your iPhone, make sure Bluetooth is turned on via Settings > Bluetooth.
3. Open the App and Create an Account: Register or log into the app.
4. Pair Your Band: Follow the in-app instructions to scan or detect your Hero Band III. Usually, the app will automatically search and prompt you to connect.
5. Grant Permissions: Allow notifications, health data, and location permissions as requested for the best experience.
6. Customize Settings: Use the app to set alarms, reminders, and what notifications to receive.
7. Sync Data Regularly: Keep your band close to your phone and sync frequently to record and view up-to-date health stats.

If you want a detailed user manual or video guide, here are some excellent resources:
- Comprehensive Hero Band III User Manual and features overview: Hero Band III Fitness Watch User Manual
- Helpful video user manual covering setup and features: Hero Band III Fitness Watch User Manual - YouTube
- Installation tutorial to connect the Hero Band III app with your device: Unboxing + Installation Tutorial

You can explore these links to get step-by-step visuals and more detailed descriptions if you prefer that.

Do you want me to guide you through any specific feature or setup step? Or maybe some help connecting the band with the app on your iPhone? Just let me know!

Sure! Here’s a clear and simple guide to the Hero Band III app features and setup to help you get started and make the most of your band on your iPhone (iOS 18.7):

### Hero Band III App Features
- Health Tracking: Monitors heart rate, steps, calories burned, sleep quality (deep and light sleep), and distance.
- Activity Tracking: Records different daily exercises and movements.
- Notifications: Displays call, message, and app notifications right on your band.
- Sedentary Reminder: Alerts you when you’ve been inactive for too long.
- Alarm and Stopwatch: Useful time management tools.
- Find Phone: Helps locate your iPhone from the band.
- Customizable Watch Faces: Change your band’s screen look to your preference.

### Setting Up Hero Band III on Your iPhone
1. Download the App: Go to the App Store and search for “Hero Band III.” Download and install the official app.
2. Enable Bluetooth: Make sure Bluetooth is turned on in your iPhone’s Settings.
3. Open the App and Create an Account: Register or log in within the app.
4. Pair the Band: Follow the app’s instructions to connect your band via Bluetooth. Keep your phone close to the band.
5. Grant Permissions: Allow notifications, location, and health data access when prompted for full functionality.
6. Customize Settings: Set alarms, notification preferences, and other features in the app.
7. Sync Regularly: Keep your band and phone close to sync your health and activity data.

For detailed instructions and visuals, you can check these helpful resources:
- Hero Band III Fitness Watch User Manual - full guide
- Hero Band III User Manual Video Tutorial on YouTube
- Installation and App Setup Tutorial

If you want, I can walk you through any of these steps or help with specific features. Just let me know! Are there particular parts of the setup or app features you’d like to focus on?

Thanks I’ll try to follow this .

Great question! To use the Hero Band III app effectively and get the most from your fitness band, here are some helpful tips based on common best practices and available user guides:

1. Keep the Band Charged: Make sure your band is regularly charged and powered on so it can track your activity and health data without interruption.

2. Pair and Sync Properly: Use the Hero Band III app on your iPhone (iOS 18.7) to pair your band via Bluetooth. Keep Bluetooth on and stay close to your phone while syncing to ensure data updates smoothly.

3. Enable Necessary Permissions: Allow the app access to location services, notifications, and health data in your iPhone’s settings. This helps the band deliver real-time alerts and accurately track health metrics.

4. Customize Notifications: In the app, choose which calls, messages, or app notifications you want to receive on your band to stay informed without overload.

5. Set Fitness Goals and Alerts: Use the app to set daily step targets, alarm clocks, and sedentary reminders to encourage movement and healthy habits during the day.

6. Monitor Sleep Quality: Let the band track your sleep to get insights on deep and light sleep periods, then review the trends in the app for better rest habits.

7. Regularly Update Firmware and App: Keep the app updated from the App Store and check for band firmware updates within the app. Updates often improve features and fix bugs.

8. Consult the User Manual or Video Guides: You can watch this detailed Hero Band III Fitness Watch User Manual video for a complete walkthrough of features, pairing, and using the app effectively.

9. Sync Data Frequently: Open the app daily and sync your band to keep track of your progress and health stats.

Implementing these tips will help you use the Hero Band III app effectively and enjoy its full range of health and fitness features.

If you want, I can guide you through any specific feature or step in detail. Just let me know!

Hero Band III Fitness Watch User Manual Video
Hero Band III App on App Store

To use the Hero Band III app effectively and get the most out of your fitness band on your iPhone (iOS 18.7), here are some helpful tips:

1. Keep the Band Charged and On: Make sure your band has enough battery and is powered on to track your health data continuously.

2. Pair and Sync Properly: Open the Hero Band III app, ensure Bluetooth is enabled on your iPhone, then follow in-app instructions to connect your band. Keep your phone close during pairing.

3. Grant Permissions: Allow the app access to location services, notifications, and health data on your iPhone. This helps with accurate tracking and timely alerts.

4. Customize Notifications and Alerts: Choose which calls, messages, and app notifications appear on your band. Set alarms and sedentary reminders to help maintain healthy habits.

5. Monitor Sleep and Activity: Wear the band consistently, especially during sleep, so you can track deep and light sleep stages as well as daily steps and calories.

6. Sync Data Frequently: Open the app regularly to sync with your band and view up-to-date health stats.

7. Keep the App Updated: Regularly update the Hero Band III app from the App Store to access new features and bug fixes.

For a more detailed walkthrough and visual guidance, this user manual video is very helpful:
Hero Band III Fitness Watch User Manual - YouTube.

If you want, I can guide you through any particular feature or help with setup details. Just let me know!