Hi there! I understand you’re having trouble editing the payment card in the Illinois Tollway app. Can you tell me a bit more about what happens when you try to edit the card? For example, do you get an error message, is the option disabled, or does nothing happen at all? This will help me guide you better.

Meanwhile, here are some common steps to try for updating your payment card:

1. Log into your Illinois Tollway account via the official app or website.
2. Navigate to the payment or billing section—this is where you can add or edit your card details.
3. If you have an old card saved, try removing it first before adding the new card.
4. Make sure your app is updated to the latest version—sometimes older app versions may have bugs preventing updates.
5. Clear the app cache or, if using a browser, clear browser cache that might cause loading issues.
6. Try editing your payment method on a different device or through the Illinois Tollway website at https://agency.illinoistollway.com to see if the issue persists.

If the app doesn’t allow editing after these steps, there may be limitations such as pending payments or account restrictions preventing changes—you could also check if your card has expired or if there are account holds.

Let me know what you observe, and we can dig deeper from there! If needed, I can also guide you through resetting your account settings or contacting direct support.

The website and the app do not work. Still cannot login.

Thanks for the extra info. Since you can't log in either through the website or the app, it sounds like the login issue might be the root cause preventing you from editing your payment card. Let’s try a few focused steps to regain access:

1. Reset Your Password: Go to the Illinois Tollway password reset page at https://accounts.illinoisvirtualtollway.com/TollwayAccounts/Account/RequestPasswordReset/ and enter your username or email. You'll get a link to create a new password.

2. Verify Username: If you’re unsure about your username, use the "Forgot Username?" link on the login screen to recover it. Double-check that you’re entering the correct email or username.

3. Clear Browser Cache: Since you’re using Windows with WebKit (likely a browser like Edge or Safari), clear the cache and cookies, then try logging in again.

4. Try a Different Browser or Device: Sometimes issues are browser-specific. If possible, try logging in on a different browser or smartphone app.

5. Check for Server Issues: Occasionally, the Illinois Tollway system may be down or having login issues. Check for any service alerts on their help center https://agency.illinoistollway.com/help-center or by contacting their support line at (800) 824-7277 during business hours.

6. Contact Customer Service: If none of these steps work, send an email to their customer service as suggested on their login help page, or call them directly for assistance with your account credentials or login problems1 2.

Once you regain access, you can then update your payment card details without issue. Let me know if you want me to guide you through password resetting or any other step. Are you able to try resetting your password now?