Hello! I understand you're having trouble with the BCBSMA MyBlue app not saving your location. To help you better, could you please tell me more about what you mean by "location"? For example, are you trying to save your address, or is it the app's location permission on your device that's not working? Also, are you using the app on your Windows device via a browser or another device?

Once I have a bit more detail, I can guide you through the best steps to fix this.

I want to look for care in my home area, but it won't let me change the location to that area.

Thanks for explaining! So you're trying to search for care in your home area using the MyBlue app on your Windows device but it won’t let you change the location to that area, is that correct?

Let's try a few steps to resolve this:

1. Clear any preset location or cache in the app/browser: Sometimes saved locations or cached data can restrict changes. Since you're on Windows using WebKit (so probably a browser like Edge or Safari), try clearing the browser cache and cookies for the MyBlue app site, then reload and attempt changing the location again.

2. Manually enter your home address or zip code: Instead of relying on automatic location detection, look for an option to type in your home zip code or address manually in the provider search area. That often bypasses location permissions issues.

3. Check location permission settings: Since you are using a browser, verify that your browser settings allow the MyBlue website to access location data if you want to use that feature. In Windows Settings, under Privacy > Location, make sure location services are enabled, and your particular browser is allowed to use location.

4. Try a different browser or device: If the issue persists, test with another browser like Chrome or Firefox on your Windows machine or the MyBlue mobile app if you have a smartphone available.

If after all these steps, you still cannot change the location, it might be an issue with the app or your account settings. In that case, you can contact the Member App Support Line at 1-888-772-1722 for direct assistance1.

Would you like me to guide you through any of these steps in detail?

Can I manually enter a location on the MyBlue app?

Great question! Based on the information available about the BCBSMA MyBlue Member App, it appears that the app’s "Find a Doctor" tool primarily relies on location services rather than a manual location entry feature. That means it typically uses your device’s location settings to suggest care options near you.

However, in many cases within the provider search area, you should be able to enter a zip code or city name manually to look for providers in that specific area rather than relying on automatic detection. Since you’re using the app on a Windows device through a WebKit browser, try this:

1. Open the Find a Doctor or provider search section.
2. Look for a search box labeled something like “Location” or “Search by city or zip.”
3. Type your home area’s zip code or city name manually instead of using the current location.
4. Execute the search, and it should show providers in that area.

If the app or website does not offer this manual entry on your version or browser, I recommend trying these:
- Use a different browser on your Windows device.
- Download and use the MyBlue mobile app on a smartphone if possible, where manual search by location tends to work smoothly.
- Contact Member Support for further help if this option is not visible.

Would you like me to help guide you on performing the manual search by zip code or city within the app or website? Or do you need help with any other step?